Review BMC Helix ITSM: Cognitive service management for big companies - Appvizer

BMC Helix ITSM

Cognitive service management for big companies
Presentation of BMC Helix ITSM

BMC Helix ITSM is the next generation of Remedy

BMC Helix offers user relationship service management based on fast, accurate, cost-effective, and available cognitive interpretation for execution in the environment of your choice (in the cloud, in a hybrid model, or in your own datacenter).

It enables the provision of services to users with intelligent, omnichannel service experiences. Cognitive capabilities built into the service management portfolio improve the accuracy and speed of resolution of incident tickets and service requests.
 

Features of BMC Helix

  • Change Management,
  • Incident Management,
  • Problem Management.

BMC offers chatbots and virtual agents that help to process level 0 1 and 2 tickets to reduce support costs. Helix is based on the BMC Helix Platform, which is a native cloud application development platform.

Advantages of BMC Helix ITSM

  • Certifications:Provided by SCC
Information on BMC Helix ITSM
Software edited by BMC Helix ITSM

Prices and features of BMC Helix ITSM

Standard
Rate

On demand

Customer Support

Ticketing

Security & Confidentiality

Secure Sockets Layer (SSL)

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