BMC Helix ITSM : Cognitive service management for big companies
BMC Helix ITSM: in summary
BMC Helix ITSM is the next generation of Remedy
BMC Helix offers user relationship service management based on fast, accurate, cost-effective, and available cognitive interpretation for execution in the environment of your choice (in the cloud, in a hybrid model, or in your own datacenter).
It enables the provision of services to users with intelligent, omnichannel service experiences. Cognitive capabilities built into the service management portfolio improve the accuracy and speed of resolution of incident tickets and service requests.
Features of BMC Helix
- Change Management,
- Incident Management,
- Problem Management.
BMC offers chatbots and virtual agents that help to process level 0 1 and 2 tickets to reduce support costs. Helix is based on the BMC Helix Platform, which is a native cloud application development platform.
Its benefits
Provided by SCC
BMC Helix ITSM: its rates
Standard
Rate
On demand
Clients alternatives to BMC Helix ITSM
Streamline your IT service management with easy-to-use software that simplifies ticket management, asset tracking, and reporting.
See more details See less details
Freshservice offers a user-friendly interface that streamlines IT service management processes. With features such as automated ticket assignment, asset tracking, and customisable reports, this software makes it easy to manage and track IT service requests.
Read our analysis about FreshserviceBenefits of Freshservice
Extensive no-code automation
Integrated AI with Freddy Copilot
Unified service and asset management
To Freshservice product page
Streamline your business with MSP software. Monitor, manage and automate tasks for your clients.
See more details See less details
NinjaOne MSP software allows you to easily track and resolve issues, automate billing and reporting, and manage multiple clients from one dashboard. Save time and increase productivity.
Read our analysis about NinjaOne (ex-NinjaRMM)Benefits of NinjaOne (ex-NinjaRMM)
Unified and integrated software
Easy to use, modern, and fast
Repetitive task automation
To NinjaOne (ex-NinjaRMM) product page
Achieve seamless IT management with comprehensive monitoring, software deployment, patch management, and remote control features.
See more details See less details
ManageEngine Endpoint Central offers versatile capabilities for IT management, including comprehensive monitoring of endpoints, efficient software deployment across various devices, effective patch management to ensure security compliance, and remote control functionality for troubleshooting. Its intuitive interface simplifies the management process, enabling IT teams to streamline operations and enhance productivity. This platform is ideal for organisations looking to optimise their IT infrastructure while minimising downtime.
Read our analysis about ManageEngine Endpoint CentralTo ManageEngine Endpoint Central product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.