Click2Coach : Efficient Coaching Software for Call Centres
Click2Coach: in summary
Click2Coach is designed for call centres aiming to enhance customer service through targeted coaching. With real-time monitoring, detailed performance analytics, and customised feedback, Click2Coach stands out in transforming staff performance.
What are the main features of Click2Coach?
Real-Time Monitoring for Instant Feedback
Empowering call centre managers to monitor interactions as they happen, Click2Coach facilitates immediate assistance and support to agents.
- Live call listening for instant oversight
- Alert notifications during critical moments
- Direct intervention capabilities for trainers
Detailed Performance Analytics
Click2Coach provides comprehensive analytics for assessing team performance trends and individual achievements.
- Detailed reports on call metrics
- Visual dashboards for quick data interpretation
- Tracking of agent progress over time
Customised Feedback and Training
Creating bespoke training programmes and feedback paths, Click2Coach ensures personal development is prioritised for every team member.
- Personalised coaching plans tailored to individual needs
- Fully adaptable training resources for various scenarios
- Structured feedback sessions to foster growth
Click2Coach: its rates
standard
Rate
On demand
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