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Click2Coach : Efficient Coaching Software for Call Centres

Click2Coach : Efficient Coaching Software for Call Centres

Click2Coach : Efficient Coaching Software for Call Centres

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4.0
Based on 4 reviews
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Click2Coach: in summary

Click2Coach is designed for call centres aiming to enhance customer service through targeted coaching. With real-time monitoring, detailed performance analytics, and customised feedback, Click2Coach stands out in transforming staff performance.

What are the main features of Click2Coach?

Real-Time Monitoring for Instant Feedback

Empowering call centre managers to monitor interactions as they happen, Click2Coach facilitates immediate assistance and support to agents.

  • Live call listening for instant oversight
  • Alert notifications during critical moments
  • Direct intervention capabilities for trainers

Detailed Performance Analytics

Click2Coach provides comprehensive analytics for assessing team performance trends and individual achievements.

  • Detailed reports on call metrics
  • Visual dashboards for quick data interpretation
  • Tracking of agent progress over time

Customised Feedback and Training

Creating bespoke training programmes and feedback paths, Click2Coach ensures personal development is prioritised for every team member.

  • Personalised coaching plans tailored to individual needs
  • Fully adaptable training resources for various scenarios
  • Structured feedback sessions to foster growth
Real-time insights blend effortlessly with powerful analytics and tailored coaching to build smarter, more effective teams.

Click2Coach: its rates

standard

Rate

On demand

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Customer reviews about Click2Coach

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4.0
Based on 4 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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