ContactNow : Efficient Call Centre Management Software Solution
ContactNow: in summary
ContactNow is a powerful call centre solution designed for businesses of all sizes. It enhances communication efficiency with real-time analytics, streamlined call routing, and comprehensive reporting features. Perfect for organisations seeking optimal customer interactions and performance tracking.
What are the main features of ContactNow?
Real-Time Analytics for Informed Decisions
ContactNow offers advanced real-time analytics, enabling call centre managers to make informed decisions swiftly. This feature allows you to track call activities, agent performance, and customer interactions closely.
- Dynamic dashboards for instant insights
- Customisable key performance indicators (KPIs)
- Live call monitoring and statistics
Streamlined Call Routing
Ensure each customer reaches the right agent with ContactNow's efficient call routing capability. This feature minimises wait times and enhances customer satisfaction by connecting calls to the most qualified team member.
- Automatic call distribution (ACD) based on agent skills
- Prioritised call routing for VIP customers
- Intelligent call queuing to manage high volumes
Comprehensive Reporting for Performance Tracking
Gain a complete overview of your call centre operations with ContactNow's comprehensive reporting tools. These reports help identify trends, track agent productivity, and analyse customer feedback to improve service delivery.
- Detailed performance reports for agents and teams
- Customizable report templates for specific needs
- Historical data analysis for strategic planning
ContactNow: its rates
standard
Rate
On demand
Clients alternatives to ContactNow
Streamline your communication with a powerful telecom software. Make and receive calls, send SMS and fax, and manage your contacts all in one place.
See more details See less details
With this software, you can easily integrate your phone system with your CRM, track call analytics, and set up custom greetings and voicemail. Stay connected and productive from anywhere with Ringover.
Read our analysis about RingoverTo Ringover product page
Streamline your call center with powerful software that enhances customer experience and boosts productivity.
See more details See less details
8x8's call center software provides a range of features to help you manage your customer interactions efficiently. Its advanced call routing system ensures that customers are directed to the right agent for their needs, while real-time analytics give you insights into call volumes and agent performance.
Read our analysis about 8x8Benefits of 8x8
Advanced analytics for better decisions & customer encounter
Integration with famous third-party apps boosts productivity
Flexible, customisable platform to suit business needs.
To 8x8 product page
Cloud-based call center software with advanced features for efficient call handling and management.
See more details See less details
CloudTalk offers real-time call monitoring, call recording, IVR, and CRM integration to streamline operations and improve customer experience. Its intuitive interface and customizable reports make it easy to use and track performance metrics.
Read our analysis about CloudTalkBenefits of CloudTalk
CloudTalk seamlessly integrates with over 25+ business tools
50+ powerful call centre features, 140+ phone numbers
CloudTalk Plan starts with 20€ per user/month
To CloudTalk product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.