
CXone : Innovative cloud contact center platform
CXone: in summary
A unified, single cloud customer experience platform
Nice inContact, one of the most dominant providers on cloud and on-premises software solutions, has taken the world by storm with its customer experience platform CXone, released in 2017. This call center software was created to help businesses around the world improve their customer engagement. It offers a simple and quick solution to companies, which results in workforce optimization and an improvement in their ability to meet consumer demands.
Why switch to CXone?
Cxone has been ranked one of the best in the market by Forrester, Gartner, and Ventana Research due to its innovative cloud contact center. Their cutting-edge cloud solution allows them to always be prepared for changes in customer data. Migrating to this solution will allow your company to flourish. You will have full elasticity due to the pay as you go model the software utilizes.
Furthermore, your customer relationship rate will increase because CXone will provide you with the most advanced analytics in real time in a unified integrated platform. Utilizing this contact center technology will present you with all the management tools needed to improve customer loyalty.
CXone: its rates
Standard
Rate
On demand
Clients alternatives to CXone

Streamline your call center with powerful software that enhances customer experience and boosts productivity.
See more details See less details
8x8's call center software provides a range of features to help you manage your customer interactions efficiently. Its advanced call routing system ensures that customers are directed to the right agent for their needs, while real-time analytics give you insights into call volumes and agent performance.
Read our analysis about 8x8Benefits of 8x8
Advanced analytics for better decisions & customer encounter
Integration with famous third-party apps boosts productivity
Flexible, customisable platform to suit business needs.
To 8x8 product page

Cloud-based call center software with advanced features for efficient call handling and management.
See more details See less details
CloudTalk offers real-time call monitoring, call recording, IVR, and CRM integration to streamline operations and improve customer experience. Its intuitive interface and customizable reports make it easy to use and track performance metrics.
Read our analysis about CloudTalkBenefits of CloudTalk
CloudTalk seamlessly integrates with over 25+ business tools
50+ powerful call centre features, 140+ phone numbers
CloudTalk Plan starts with 20€ per user/month
To CloudTalk product page

A cloud-based call centre software with advanced analytics, automation, and omnichannel capabilities for seamless customer communication.
See more details See less details
With Genesys PureCloud, businesses can easily manage customer interactions across multiple channels, including voice, email, chat, and social media. The software provides real-time analytics to track performance and improve customer satisfaction. Its automation features streamline workflows and reduce manual tasks, resulting in increased efficiency and cost savings.
Read our analysis about Genesys PureCloudBenefits of Genesys PureCloud
Native omnichannel platform
Speech-Enabled IVR
Workforce optimisation system
To Genesys PureCloud product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.