Easycall Cloud is a powerful communication tool designed for businesses seeking efficient customer interaction. Ideal for call centres and support teams, it features seamless integration with CRM systems, automatic call distribution, and real-time analytics to transform your customer experience.

What are the main features of Easycall Cloud?

Seamless Integration with CRM Systems

Easycall Cloud offers exceptional integration capabilities with your existing CRM platforms, ensuring a streamlined workflow. By connecting with your CRM, it enhances customer data management and improves service delivery.

• Synchronise customer data automatically.
• View caller information instantly during interactions.
• Reduce manual entry errors by updating records in real-time.

Automatic Call Distribution

Optimise your team's efficiency with automatic call distribution. This feature intelligently routes incoming calls to the most suitable agent, reducing wait times and boosting customer satisfaction.

• Prioritise calls based on predefined criteria.
• Distribute calls evenly among available agents.
• Improve first call resolution rates.

Real-Time Analytics and Reporting

Gain valuable insights into your business operations with real-time analytics. Easycall Cloud provides comprehensive reporting tools that help you monitor call metrics, identify trends, and make data-driven decisions.

• Track key performance indicators effortlessly.
• Create custom reports tailored to your needs.
• Access data dashboards for immediate insights.