KIAMO: The cross-channel software for contact centers

Review KIAMO: The cross-channel software for contact centers - appvizer

Kiamo is a cross-channel solution for ambitious organizations that want to improve the efficiency of their Customer Relationship Teams to meet their customers' expectations, across all channels available to them.

Cross-channel

Advisors interact with clients in the same way across all channels. In Kiamo, they have a 360° view of customer data.

Productivity

Kiamo improves the personalization of exchanges, reduces effort and time wasted for advisors and clients alike.

Satisfaction

Kiamo helps advisors deliver answers that meet customer expectations, solving their problems as quickly as possible.

Loyalty

Kiamo helps advisors to better understand clients and develop a relationship of trust based on transparency, integrity and empathy.

Editor: CONECTEO

Strengths of KIAMO

KIAMO demo and screenshots

KIAMO-mockup-adminstration-v2 KIAMO-mockup-conseiller-kiamo-v2 KIAMO-mockup-supervision-kiamo-v2

KIAMO customers

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KIAMO pricing and features

Plans & Pricing

Sur-mesure
Contact us

Features

Communication
Call Recording
Chat Box / Instant Messaging Live discussion via a Webchat
Contact Manager Search and organization application for professionnal contacts
SMS Short Message System
VoIP Calls Phone conversations
Voice Mailbox Voicemail hosted and accessible via your browser
Marketing Automation
Campaigns Reports Clics, ROI
Email Templates
Emails Scheduling
Monitoring
Graphic Monitoring
Scenario Management
Sales Force Automation
Automated Reminders Notification in order to call back a prospect or a customer
Calls Management On-screen display of information related to an incoming call
Contact Management Editing and follow-up of contacts for a given company
Product Catalog Catalog of products for sale
Sales Report Conversion rate, team performance, best sales
Sales Script Display of the sales script in the input area
Segments / Populations Possibility to group contacts by type
Telephony
Call Center Opening Hours
Call Forwarding Call forwarding to a colleague
Call Queue Management
Call Tracking
Call Transfer
Customizable Answering Machine
Double Listening
Incoming Line Management
Interactive Vocal Server
Phone Call Routing
Voice Message Sent by Email

Services

Integration & Interoperability
API, Web Service Restful APIs
LDAP
SMTP
Telecom Network
Website (plugin, form)
Support
Community (FAQ, Forum)
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)

Data hosted in the following countries: France

Integrations KIAMO

5 steps to boost the efficiency of your call center services
How to get the best out of your call center services? Which are the common points with a contact centre? Here are 5 steps along the conversion funnel to turn your customer service into a key, strategical asset to achieve customer conversion and retain goals.

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