KIAMO: The cross-channel software for contact centers

Kiamo is a cross-channel solution for ambitious organizations that want to improve the efficiency of their Customer Relationship Teams to meet their customers' expectations, across all channels available to them.

Cross-channel

Advisors interact with clients in the same way across all channels. In Kiamo, they have a 360° view of customer data.

Productivity

Kiamo improves the personalization of exchanges, reduces effort and time wasted for advisors and clients alike.

Satisfaction

Kiamo helps advisors deliver answers that meet customer expectations, solving their problems as quickly as possible.

Loyalty

Kiamo helps advisors to better understand clients and develop a relationship of trust based on transparency, integrity and empathy.

Editor: CONECTEO

Strengths of KIAMO

KIAMO demo and screenshots

KIAMO customers

KIAMO pricing and features

Plans & Pricing

Sur-mesure

Features

Communication

Call Recording

Chat Box / Instant Messaging

Contact Manager

SMS

VoIP Calls

Voice Mailbox

Marketing Automation

Campaigns Reports

Email Templates

Emails Scheduling

Monitoring

Graphic Monitoring

Scenario Management

Sales Force Automation

Automated Reminders

Calls Management

Contact Management

Product Catalog

Sales Report

Sales Script

Segments / Populations

Telephony

Call Center Opening Hours

Call Forwarding

Call Queue Management

Call Tracking

Call Transfer

Customizable Answering Machine

Double Listening

Incoming Line Management

Interactive Vocal Server

Phone Call Routing

Voice Message Sent by Email

Services

Integration & Interoperability

API, Web Service

LDAP

SMTP

Telecom Network

Website (plugin, form)

Support

Community (FAQ, Forum)

Help Desk (Phone, Email, Ticket, Chat)

Knowledge Base (tutorials, demos)

Data hosted in the following countries: France

Integrations KIAMO

Microsoft Dynamics 365

Cloud-based CRM and ERP combining 200 apps

5 steps to boost the efficiency of your call center services

How to get the best out of your call center services? Which are the common points with a contact centre? Here are 5 steps along the conversion funnel to turn your customer service into a key, strategical asset to achieve customer conversion and retain goals.