Talkdesk: Stay Ahead of Customers' Expectations

Review Talkdesk: Stay Ahead of Customers' Expectations - Appvizer

Deliver great customer experience

Talkdesk is a cutting-edge cloud-based telephony solution that helps you connect with your customers across all channels. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalised, effective conversations with customers.

This flexible solution allows you to engage customers and lend a helping hand no matter how they reach out to you. Supercharge your support team by delivering an enterprise-class experience through an intuitive interface.

The next generation of cloud contact centre software

Talkdesk helps you manage interactions with customers from start to finish. This comprehensive platform includes features such as:

  • Customer engagement: use this omnichannel solution with unparalleled reliability to boost customer satisfaction and deliver best-in-class support
  • Workforce engagement: allow agents to work from anywhere and unify internal communications to streamline your workflow and reveal the full potential of your workforce
  • AI-enhanced capabilities: this smart platform delivers the most relevant information and insight to both customers and agents

Editor: Talkdesk

Strengths of Talkdesk

  • An omnichannel, customer-centric approach
  • An end-to-end solution for all communications
  • AI-powered and ready for seamless integrations

Talkdesk demo and screenshots

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Talkdesk customers

No customer reference

Talkdesk pricing and features

Plans & Pricing

standard
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Features

Communication
Call Recording
Full Text Search within Conversations
Live User Status
RichSMS
Shared Contacts Contacts viewed and updated by multiple people
Shared Inbox
Video Conference Audio and video calls with two or more people
VoIP Calls Phone conversations

Services

Security & Confidentiality
Secure Sockets Layer (SSL)

Data hosted in the following countries: United States of America (USA)

5 steps to boost the efficiency of your call center services
How to get the best out of your call center services? Which are the common points with a contact centre? Here are 5 steps along the conversion funnel to turn your customer service into a key, strategical asset to achieve customer conversion and retain goals.

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