Vocalcom : Innovative Customer Engagement Platform for Businesses
Vocalcom: in summary
What are the main features of Vocalcom?
Enhanced Multi-Channel Communication
Vocalcom ensures your business stays connected with customers across various channels, providing a unified communication solution.
- Multi-channel support to connect via phone, email, social media, and web chat.
- Cross-channel customer history for a comprehensive view of customer interactions.
- Real-time synchronization for an uninterrupted experience across different platforms.
Efficient Call Centre Solutions
Streamline your call centre operations with Vocalcom's tailored tools for productivity and service excellence.
- Intelligent call routing to ensure customers reach the right agent swiftly.
- Automated outbound dialling to boost campaign efficiency and agent effectiveness.
- Customisable IVR systems that enhance self-service capabilities for customers.
Comprehensive Analytics and Reporting
Gain valuable insights into your communication strategies and customer interactions with Vocalcom's analytics.
- Advanced reporting tools to measure performance indicators and operational efficiency.
- Real-time data analysis for informed decision-making.
- Detailed trend analysis to identify patterns and opportunities for improvement.
Vocalcom: its rates
Standard
Rate
On demand
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