8x8 Contact Center : Revolutionise Your Customer Interaction Platform
8x8 Contact Center: in summary
8x8 Contact Center is designed for businesses seeking robust communication solutions. It seamlessly integrates with CRM systems, offers real-time analytics, and supports omnichannel interaction, setting it apart from traditional contact centre options.
What are the main features of 8x8 Contact Center?
Omnichannel Communication
Providing a unified communication platform, 8x8 Contact Center allows businesses to engage with customers through multiple channels. This ensures all customer interactions are consistent and well-documented.
- Email, voice, and chat integration
- Social media engagement
- Real-time collaboration tools
Seamless CRM Integration
The 8x8 Contact Center easily integrates with prominent CRM systems, enabling businesses to streamline their operations and offer personalised customer experiences.
- Automatic data sync with CRM platforms
- Enhanced customer profiling
- Error reduction through automation
Advanced Analytics and Reporting
With its comprehensive analytics capabilities, 8x8 allows businesses to monitor performance and gain valuable insights into customer interactions. Making informed decisions has never been easier.
- Real-time performance dashboards
- Customisable reporting
- Predictive analytics for trend forecasting
8x8 Contact Center: its rates
standard
Rate
On demand
Clients alternatives to 8x8 Contact Center
Efficient ticket management, robust analytics, automated responses, and multi-channel support streamline customer interactions.
See more details See less details
FIXEE offers an efficient system for managing customer queries through ticket management, which ensures no request goes unanswered. The software features robust analytics to track service performance and user satisfaction. Automated response functionalities help expedite replies, while multi-channel support allows businesses to engage customers across different platforms seamlessly, enhancing the overall experience and responsiveness of customer service teams.
Read our analysis about FIXEEBenefits of FIXEE
Level 1 AI 24/7 (Email, WhatsApp, Chat)
Centralized, traceable conversations (auto ticketing)
Interactive video assistance for remote resolution
Offers advanced call routing, real-time analytics, and multi-channel communication for efficient customer interaction management.
See more details See less details
GoContact provides a comprehensive suite of tools designed to enhance customer service operations. With features such as advanced call routing, agents can efficiently manage incoming calls, ensuring customers reach the right departments quickly. Real-time analytics empower supervisors to monitor performance and make data-driven decisions, while multi-channel communication supports varied interactions across voice, email, chat, and social media platforms. This integration leads to improved overall customer satisfaction.
Read our analysis about GoContact
This Contact Center software streamlines communication with customers via multiple channels and offers real-time analytics for better decision-making.
See more details See less details
With Netelip, businesses can manage customer interactions through voice, email, chat, and social media, all in one platform. The software provides detailed reports and analysis on key metrics such as response times, customer satisfaction rates, and agent performance, allowing businesses to make data-driven decisions for improved customer experience.
Read our analysis about Netelip Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.