Desk Manager is a comprehensive IT service management software designed for businesses seeking to enhance their support capabilities. Ideal for IT teams and service-oriented organisations, it stands out with its robust ticketing system, asset management features, and customisable workflows that streamline operations effectively.

What are the main features of Desk Manager?

Streamlined Ticketing System

Manage and resolve customer issues quickly with Desk Manager's intuitive ticketing system. Designed for ease of use, it ensures that support teams can efficiently track and address client requests. Key functionalities include:

• Automated ticket assignment to the appropriate team member
• Customisable ticket templates for various request types
• Real-time updates and notifications for ongoing cases

Comprehensive Asset Management

Gain complete oversight of your IT assets with Desk Manager's asset management tools. Maintain accurate records and efficiently manage hardware and software inventories. Highlights include:

• Detailed asset tracking and categorisation
• Integration with existing systems for seamless data import/export
• Lifecycle management from procurement through disposal

Customisable Workflows

Desk Manager offers adaptable workflows to suit your business needs, ensuring optimal task progression and resource allocation. Tailor your processes with these features:

• Drag-and-drop workflow editor for easy adjustments
• Conditional rule setup for automatic workflow transitions
• Reporting and analytics to monitor workflow efficiency