Qelp is designed to elevate customer support for telecommunications companies, empowering agents with AI-driven insights. Ideal for companies aiming to reduce churn, it stands out through intuitive knowledge management and personalised support experiences.

What are the main features of Qelp?

AI-Powered Knowledge Management

Experience seamless access to information that enables your support agents to resolve issues efficiently. Qelp's knowledge management is tailored to enhance decision-making and streamline operations, providing a significant edge over competitors.

• Dynamic Content Updates: Keep your support content fresh and relevant with automated updates.
• Intelligent Search Functionality: Use natural language processing for rapid retrieval of accurate information.
• Customisable Knowledge Base: Adapt the knowledge base to suit specific needs and preferences.

Personalised Customer Interaction

Cater to individual customer needs by offering tailored interactions. This feature helps in building customer loyalty and improving overall satisfaction.

• Contextual Recommendations: Provide suggestions based on customer history and preferences.
• Multi-Channel Integration: Communicate consistently across various platforms such as chat, email, or social media.
• Behavioural Insights: Analyse customer trends to refine interaction strategies.

Comprehensive Performance Analytics

With Qelp, track and measure support performance to glean actionable insights. This empowers teams to continually improve and adapt to changes in customer demands.

• Real-Time Data Dashboards: Use visual metrics to monitor support operations.
• Agent Performance Tracking: Evaluate agent efficiency and competency with detailed analytics.
• Customised Reporting: Generate reports tailored to organisational requirements.