Crisp : Innovative Live Chat Solution for Enhanced Customer Support
Crisp: in summary
Crisp is an insightful live chat software tailored for businesses aiming to enhance their customer engagement. Perfect for small to medium-sized enterprises, it offers real-time conversation capabilities and an intuitive knowledge base. Key features include a multi-channel inbox and robust chatbot automation.
What are the main features of Crisp?
Seamless Multi-Channel Inbox
With Crisp, businesses can manage all customer interactions from a single, unified inbox. This feature streamlines communication and enhances user experience.
- Unified communication: Consolidate messages from email, social media, and chat.
- Efficiency: Quickly respond to customers without switching platforms.
- Collaboration: Team members can work together on resolving customer queries.
Advanced Chatbot Automation
Leverage Crisp’s chatbot feature to automate repetitive tasks and responses, allowing your support team to focus on more complex inquiries.
- Round-the-clock support: Provide instant, automated responses to common queries 24/7.
- Cost-effective: Reduce the need for an extensive support team.
- Customisable workflows: Tailor bot responses to match your business needs.
Comprehensive Knowledge Base
Crisp offers a robust knowledge base feature that helps businesses reduce the burden on customer support by allowing users to find answers independently.
- Self-service: Empower customers to find solutions with ease.
- Searchable: Easily navigate a library of resources with powerful search capabilities.
- Detailed analytics: Gain insights into customer behaviour and common queries.
Crisp - Screenshot 1 
Crisp - Screenshot 2 
Crisp - Screenshot 3 
Crisp - Screenshot 4 
Crisp - Screenshot 5 Crisp: its rates
Basic
Free
Pro
€25.00
/month /unlimited users
Unlimited
€95.00
/month /unlimited users
Clients alternatives to Crisp
Efficient ticket management, robust analytics, automated responses, and multi-channel support streamline customer interactions.
See more details See less details
FIXEE offers an efficient system for managing customer queries through ticket management, which ensures no request goes unanswered. The software features robust analytics to track service performance and user satisfaction. Automated response functionalities help expedite replies, while multi-channel support allows businesses to engage customers across different platforms seamlessly, enhancing the overall experience and responsiveness of customer service teams.
Read our analysis about FIXEEBenefits of FIXEE
Level 1 AI 24/7 (Email, WhatsApp, Chat)
Centralized, traceable conversations (auto ticketing)
Interactive video assistance for remote resolution
Streamline customer service with a top-rated software. Automate ticket management, track customer interactions, and provide multi-channel support.
See more details See less details
Increase customer satisfaction with Freshdesk's intuitive interface and robust reporting tools. Collaborate with teams, use AI-powered chatbots, and integrate with third-party apps for seamless workflows.
Read our analysis about FreshdeskBenefits of Freshdesk
Ergonomic interface available in 20 languages
Easy-to-use with personalised support
Secure storage (TRUSTe, GDPR, ISO 27001)
Streamline customer interactions with efficient ticketing, automated responses, and analytics. Enhance support team collaboration for improved service delivery.
See more details See less details
monday service offers a comprehensive suite of features designed to optimise customer support. The platform includes an intuitive ticketing system to manage inquiries effectively, automated response capabilities to ensure faster resolution times, and robust analytics tools for performance tracking. Additionally, it fosters seamless collaboration among support team members, enabling them to work together efficiently to deliver exceptional service and enhance overall customer satisfaction.
Read our analysis about monday service Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.