LiveChat : Customer Relationship Management (CRM) Software
LiveChat: in summary
LiveChat is a live chat software that can be inserted on a retailer's website. It allows Internet users to interact online with a support member.
Live Chat with LiveChat
Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 18,000 companies from over 140 countries and try LiveChat now!
LiveChat allows you to set up a live chat tool on your e-commerce site to provide real-time support to customers. On the company's website, customers can click on the notification button that connects them to a support member:
- To request information
- To request advice
- To make a comment
Improve Your Responsiveness with Customers
LiveChat has a web application that allows you to access all conversation requests and respond to messages from visitors.
In addition, there is information about each Internet user: name, location, contact email, number of interactions, etc.
The LiveChat mobile application allows media members to always be connected.
LiveChat - LiveChat-screenshot-0 
LiveChat - LiveChat-screenshot-1 
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LiveChat - LiveChat-screenshot-4 LiveChat: its rates
standard
Rate
On demand
Clients alternatives to LiveChat
Streamline customer support with cloud-based software. Improve team efficiency and customer satisfaction with automated workflows and real-time reporting.
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Service Cloud enables businesses to manage customer inquiries across multiple channels, including email, phone, and social media. The software's intuitive interface and automation capabilities reduce response times and increase first-call resolution rates. Real-time reporting and analytics provide insights into team performance and customer satisfaction levels.
Read our analysis about Service CloudBenefits of Service Cloud
Complete customer history with Salesforce integration
Artificial Intelligence can anticipate an activity
Scalable platform from 1 to 10 thousand users
To Service Cloud product page
Offers advanced call routing, real-time analytics, and multi-channel communication for efficient customer interaction management.
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GoContact provides a comprehensive suite of tools designed to enhance customer service operations. With features such as advanced call routing, agents can efficiently manage incoming calls, ensuring customers reach the right departments quickly. Real-time analytics empower supervisors to monitor performance and make data-driven decisions, while multi-channel communication supports varied interactions across voice, email, chat, and social media platforms. This integration leads to improved overall customer satisfaction.
Read our analysis about GoContactTo GoContact product page
Streamline customer interactions with efficient ticketing, automated responses, and analytics. Enhance support team collaboration for improved service delivery.
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monday service offers a comprehensive suite of features designed to optimise customer support. The platform includes an intuitive ticketing system to manage inquiries effectively, automated response capabilities to ensure faster resolution times, and robust analytics tools for performance tracking. Additionally, it fosters seamless collaboration among support team members, enabling them to work together efficiently to deliver exceptional service and enhance overall customer satisfaction.
Read our analysis about monday serviceTo monday service product page
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