LiveEngage : Revolutionise Customer Engagement Experience
LiveEngage: in summary
LiveEngage transforms customer interactions by providing an advanced platform for businesses. It caters to both small and large enterprises, delivering real-time communication, AI-driven insights, and multi-channel support, setting it apart from other engagement solutions.
What are the main features of LiveEngage?
Real-time Customer Communication
LiveEngage offers seamless and instantaneous interactions between businesses and their customers, enhancing engagement and satisfaction.
- Facilitate multi-channel communication via chat, voice, and video.
- Integrate with popular social media platforms for a unified experience.
- Offer 24/7 automated messaging support.
AI-driven Insights and Analytics
Utilise AI-powered analytics to understand customer behaviour and improve service. Gain significant insights which drive informed decisions.
- Analyse customer interactions for actionable trends.
- Utilise predictive analytics to anticipate customer needs.
- Generate detailed reports to enhance performance.
Scalable Multi-channel Support
LiveEngage’s multi-channel support allows businesses to communicate effectively across diverse platforms, catering to a growing audience base.
- Streamline messaging across SMS, email, and proprietary apps.
- Ensure scalability to handle high traffic volumes.
- Customise support channels to meet specific business requirements.
LiveEngage: its rates
standard
Rate
On demand
Clients alternatives to LiveEngage
Streamline customer support with cloud-based software. Improve team efficiency and customer satisfaction with automated workflows and real-time reporting.
See more details See less details
Service Cloud enables businesses to manage customer inquiries across multiple channels, including email, phone, and social media. The software's intuitive interface and automation capabilities reduce response times and increase first-call resolution rates. Real-time reporting and analytics provide insights into team performance and customer satisfaction levels.
Read our analysis about Service CloudBenefits of Service Cloud
Complete customer history with Salesforce integration
Artificial Intelligence can anticipate an activity
Scalable platform from 1 to 10 thousand users
To Service Cloud product page
Streamline customer interactions with efficient ticketing, automated responses, and analytics. Enhance support team collaboration for improved service delivery.
See more details See less details
monday service offers a comprehensive suite of features designed to optimise customer support. The platform includes an intuitive ticketing system to manage inquiries effectively, automated response capabilities to ensure faster resolution times, and robust analytics tools for performance tracking. Additionally, it fosters seamless collaboration among support team members, enabling them to work together efficiently to deliver exceptional service and enhance overall customer satisfaction.
Read our analysis about monday serviceTo monday service product page
Offers advanced call routing, real-time analytics, and multi-channel communication for efficient customer interaction management.
See more details See less details
GoContact provides a comprehensive suite of tools designed to enhance customer service operations. With features such as advanced call routing, agents can efficiently manage incoming calls, ensuring customers reach the right departments quickly. Real-time analytics empower supervisors to monitor performance and make data-driven decisions, while multi-channel communication supports varied interactions across voice, email, chat, and social media platforms. This integration leads to improved overall customer satisfaction.
Read our analysis about GoContactTo GoContact product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.