Velaro is a robust live chat software designed to enhance customer engagement and support. Catering to businesses of all sizes, it excels with its seamless integration, real-time analytics, and proactive chat invitations, setting it apart from other solutions in the market.

What are the main features of Velaro?

Seamless Integration with Existing Systems

The ability to integrate smoothly with existing software infrastructure is a standout feature of Velaro. This live chat solution effortlessly connects with other business tools, ensuring a cohesive experience.

• CRM Compatibility: Integrates with popular CRM systems like Salesforce and HubSpot, enabling streamlined customer interactions.
• E-commerce Platforms: Works well with e-commerce platforms, simplifying customer support and order tracking.
• API Availability: Offers API support for custom integrations tailored to specific business needs.

Real-time Analytics and Reporting

Velaro provides comprehensive analytics to enhance decision-making and improve customer service efficiency. Its real-time data capabilities allow businesses to stay on top of customer interactions.

• Performance Metrics: Track key performance indicators such as response times and customer satisfaction scores.
• Customisable Reports: Generate reports that reflect specific business priorities and goals.
• Data Visualisation Tools: Utilises graphs and dashboards for an intuitive understanding of data trends.

Proactive Chat Invitations

Engage website visitors effectively with Velaro's proactive chat invitations. This feature enhances the user experience by offering timely assistance.

• Visitor Behaviour Analysis: Utilises visitor data to determine the best moments to initiate chat invitations.
• Custom Message Templates: Allows businesses to create tailored messages for different visitor segments.
• Adaptive Triggers: Set conditions for chat invitations based on visitor actions and duration on the website.