Jobber or ServiceTitan: the battle of the field service management giants
Choosing between Jobber and ServiceTitan is a bit like hesitating between an electric screwdriver and an ultra-connected toolbox. Both do the job, but not in the same way. In 2025, field service companies (plumbers, electricians, gardeners, HVAC pros and many more) need software that simplifies their day-to-day work, streamlines customer relations and boosts their turnover without adding more knots to the brain.
👉 So, which is right for you: Jobber, the practical ally of small and medium-sized teams, or ServiceTitan, the robust solution designed for the big machines of field service?
In this comparative article, we take a look at their features, prices, ergonomics and even their integrations, to help you decide without pain.
What is Jobber?
Overview of Jobber
Jobber is Field Service Management software designed for small and medium-sized businesses. In concrete terms, it's aimed at professionals who juggle schedules, estimates and customers... but who don't necessarily have an army of assistants behind them.
Perfect for plumbers, electricians, gardeners, cleaners, HVAC pros or even janitorial services, Jobber is positioned as the simple, intuitive tool that helps organise, plan and invoice without the headache.
👉 A few figures to set the scene: more than 200,000 professionals use Jobber in around a hundred countries (source: official website). Its credo: to help small teams look (and act) like big companies thanks to an accessible interface and well-thought-out automations.
In short, if you run a service SME and want to spend less time on Excel and more time in the field, Jobber could quickly become your best co-pilot.
Jobber's main features
Jobber isn't just an improved diary, it's a real digital Swiss army knife for professionals in the field. Here's what it brings to the table:
- Diary planning and management: task assignment, shared calendar, real-time notifications. Say goodbye to paper schedules that blow away with the wind.
- Estimating and invoicing: create professional estimates in just a few clicks, track payments, automatic invoices. Result: fewer late payments, more cash flow.
- Mobile application: accessible anywhere, even in the middle of a worksite without Wi-Fi. Technicians can consult their assignments and mark work as completed in just two clicks.
- Customer tracking (lightweight CRM): job history, tracking of customer preferences and automatic reminders. A real plus for building loyalty effortlessly.
- Online payments: Jobber Payments or Stripe integration, so you can collect faster (and avoid chasing cheques).
- Reporting and analytics: monitor revenues, team performance and margins. Ideal for steering your business without drowning in figures.
👉 The idea is simple: centralise the entire lifecycle of an assignment, from customer request to final invoice.
Jobber
Advantages and disadvantages of Jobber
✅The advantages of Jobber
- Jobber's main attraction is its ease of use. The interface is designed for professionals who don't want to spend hours configuring a complex tool. In just a few clicks, you can create a quote, schedule a job and send the invoice. The result: immediate time savings and rapid adoption by even the most technology-averse teams.
- Another strong point is its excellent value for money. Jobber is still affordable compared with some of the giants in the sector, making it accessible to small businesses that want to go digital without blowing their budget.
- Finally, the mobile application is a real plus for technicians. They can consult their assignments, sign up a customer or collect payment on the spot. This fluidity improves the customer experience while reducing paperwork for the teams.
👉 Jobber's drawbacks
- Jobber remains limited as soon as you move on to a more complex organisation. For example, workflow customisation is less advanced than with some competitors, which can frustrate fast-growing structures.
- Another drawback is the advanced management of integrations. If you already use a lot of SaaS tools, Jobber offers fewer native connectors than ServiceTitan. Sometimes you'll have to use Zapier to fill in the gaps.
- Finally, some users note that the reporting functions could be more detailed. We have the key figures, but not always the analytical depth that data-hungry managers are looking for.
👉 Bottom line: Jobber is perfect for small and medium-sized businesses that want simple, effective software. But if your business grows fast or needs very advanced integrations, it could show its limits.
What is ServiceTitan?
Overview of ServiceTitan
ServiceTitan is the big boss of Field Service Management. Where Jobber focuses on simplicity for small organisations, ServiceTitan is clearly aimed at medium to large service companies, often with several teams and complex operations.
Originally designed for professionals in HVAC, plumbing, electricity, cleaning and maintenance, the software is positioned as an all-in-one platform that manages everything from marketing to technician tracking, invoicing and customer relationship management.
Today, ServiceTitan boasts more than 100,000 technician users and a customer base made up of large SMEs and ETIs in the sector. Its ambition is clear: to become the Salesforce of the field.
👉 In short: while Jobber is a compact Swiss Army knife, ServiceTitan is more like an XXL professional toolbox, designed to orchestrate entire teams and optimise every stage of the customer cycle.
Key features of ServiceTitan
ServiceTitan is the "full options" version of our field service management software. Its key features include
- Advanced schedule management and intelligent dispatching: automatic assignment based on technician availability, location and skills. This reduces downtime and maximises productivity.
- Integrated CRM: complete customer tracking, from the first request right through to customer loyalty. The tool can even be used to segment customers and launch targeted marketing campaigns.
- Robust quotations and invoicing: multi-level rate management, recurring invoicing, payment tracking. Everything is designed for organisations with a high volume of transactions.
- Ultra-comprehensive mobile application: technicians have access to customer files, historical data and quotes, and can collect cash directly in the field.
- Automated marketing and lead tracking: ServiceTitan includes modules for tracking incoming calls, analysing campaign ROI and automating follow-ups.
- Advanced reporting and dashboards: financial indicators, team performance, margins per department, cost analysis. We go into surgical detail.
- Powerful integrations: connection with QuickBooks, Zapier, Mailchimp and many others. Perfect for fitting into an existing SaaS ecosystem.
👉 In short, ServiceTitan doesn't just help you plan, it wants to optimise and automate the entire value chain, from marketing to invoicing.
ServiceTitan
Advantages and disadvantages of ServiceTitan
✅ The advantages of ServiceTitan
- ServiceTitan impresses with its functional completeness. Where many software packages are limited to scheduling and invoicing, it also offers marketing automation, call tracking, an integrated CRM and ultra-detailed reporting. For a company that wants to centralise all its processes in a single tool, this is a real game-changer.
- Another advantage is its intelligent dispatching and mobility. Thanks to its mobile app, technicians receive optimised assignments in real time. The result is fewer unnecessary journeys and greater efficiency in the field. For their part, managers benefit from complete visibility of their teams.
- Finally, ServiceTitan is renowned for its scaling capabilities. In practical terms, the more your business grows, the more the software supports you without giving the impression of being limited by the tool. Rich integrations with QuickBooks, Zapier or even marketing solutions reinforce this "central hub" aspect.
👉 ServiceTitan's drawbacks
- Its main weakness is its complexity. Where Jobber can be picked up quickly, ServiceTitan can be intimidating. Its rich functionality means a longer learning curve, and sometimes a need for training for teams.
- In terms of price, the entry ticket is also high. ServiceTitan targets companies that are ready to make a serious investment in digitisation. For a small organisation, the bill may seem disproportionate to the real needs.
- Finally, some users report that the mobile application, while comprehensive, can sometimes lack fluidity for advanced uses. And like all-in-one software, there's a risk: paying for features you won't actually use.
👉 To sum up: ServiceTitan is an ultra-complete behemoth, perfect for ambitious organisations. But its power comes at a price in budget and complexity.
Jobber vs ServiceTitan: compare features
Before going into detail, here's an overview of the key features:
| Features | Jobber | ServiceTitan |
| Planning & dispatching | Simple and efficient, ideal for SMEs | Advanced, intelligent dispatching (skills + location) |
| CRM & customer management | Integrated lightweight CRM | Full CRM + marketing follow-up |
| Quoting & billing | Fast and intuitive | Advanced, multi-level, recurring |
| Mobile application | Simple and fluid | Ultra-complete, but heavier |
| Marketing automation | Basic (reminder emails, reminders) | Integrated (lead tracking, campaigns) |
| Reporting & analytics | Simple, focusing on revenue & performance | Advanced, detailed financial & operational indicators |
| Integration | Limited, often via Zapier | Broad ecosystem, native connectors |
Focus 1: Job scheduling and management
At Jobber, planning is designed for simplicity: you drag and drop jobs, assign a technician and everyone is notified. It's fluid and sufficient for small teams.
ServiceTitan, on the other hand, goes much further with its intelligent dispatching. The tool takes into account the location, skills and availability of technicians to optimise each mission. Ideal for reducing unnecessary journeys and maximising profitability.
👉 To remember
Jobber = simplicity for SMEs, ServiceTitan = advanced optimisation for complex structures.
Focus 2: CRM and customer relations
Jobber includes a light CRM: customer history, preferences, automatic reminders. This is enough to maintain a good relationship with regular customers.
ServiceTitan is in a different league. With its comprehensive CRM, it can segment customers, track incoming calls, analyse lead sources and even launch targeted marketing campaigns.
👉 To remember
Jobber is an enhanced digital customer book, ServiceTitan a genuine marketing engine.
Focus 3: Quotes, invoicing and payments
Jobber lets you create professional quotes in just a few clicks, generate invoices and receive payments (Stripe, Jobber Payments). Simple, fast and efficient.
ServiceTitan, on the other hand, offers more robust management: recurring invoicing, multi-level pricing, complex payment tracking. Perfect for companies that process a large volume of transactions and want granular monitoring.
👉 To remember
Jobber simplifies invoicing, ServiceTitan professionalises it on a grand scale.
Focus 4: Mobile application and field experience
Jobber's mobile app is intuitive and lightweight. Technicians can view their assignments, collect payment or mark a job as completed.
ServiceTitan offers a more comprehensive application, with access to CRM, historical data and quotes. But this richness translates into an interface that is sometimes more cumbersome to use, especially for teams with little digital skills.
👉 To remember
Jobber favours fluidity, ServiceTitan completeness.
Focus 5: Reporting and performance analysis
Jobber provides simple, visual reports, perfect for keeping an eye on revenue and productivity without drowning in figures.
ServiceTitan, on the other hand, takes analysis much further, with detailed financial indicators, margin monitoring and customised dashboards. Managers and executives will find strategic insights.
👉 To remember
Jobber helps you keep track of the essentials, ServiceTitan helps you manage your business with precision.
Jobber vs ServiceTitan: compare prices
Price is often the decisive factor. And on this point, Jobber and ServiceTitan are clearly not in the same league.
Price comparison table
| Software | Plans & Prices (USD) | Number of users included | Comments |
| Jobber | Core: $69/month | 1 user | Simple, entry-level |
| Connect: $169/month | 7 users | Good value for money | |
| Grow: $349/month | 30 users | Ideal for growing SMEs | |
| ServiceTitan | On quotation, approx. $100-300/user/month | Variable, min. 2-3 technicians | Very comprehensive but expensive, designed for large teams |
👉 To remember
- Jobber: transparent plans from $69/month. Each offer includes bonuses (payments, automation, reporting). Ideal for SMEs that want a clear, controlled cost.
- ServiceTitan (source: Capterra and user feedback): no public rates. Expect to pay an average of between $100 and $300 per user per month, with a minimum contract price of around $250 per month. The price depends on the size of the company and the modules activated. This is a premium solution, designed for ambitious structures.
👉 In short: Jobber = affordable and transparent. ServiceTitan = powerful but expensive.
Jobber vs ServiceTitan: which interface is more intuitive?
When it comes to choosing software, the question is not just "which features?", but also "will my team really use it without grumbling?". Spoiler: getting used to it can make all the difference.
UX comparison table
| Criteria | Jobber | ServiceTitan |
| Handling | Very quick | More complex, requires training |
| Ergonomics | Simple interface, clear menus | Dense interface, heavier |
| Customisation | Limited but effective | Advanced (dashboards, workflows) |
| Adoption by teams | Rapid, even without SaaS experience | Variable, depends on training |
Jobber: simplicity and rapid adoption
Jobber has a clear, uncluttered interface. The UX is designed for users who do not necessarily have a great deal of experience with SaaS software. The menus are intuitive, the workflows logical and the mobile app takes just a few minutes to learn. The result: rapid adoption, even by technicians who aren't very geek-friendly.
ServiceTitan: richness and complexity
ServiceTitan offers a rich, ultra-complete interface, sometimes at the expense of simplicity. Managers love the detailed dashboards, but technicians may find the tool more cumbersome to use on a day-to-day basis. Some training is required, but once you've got the hang of it, the possibilities are immense.
👉 To remember
Jobber is designed for fast, frictionless adoption, ServiceTitan for expert, in-depth use.
Jobber vs ServiceTitan: compare integrations
Integration comparison table
| Criteria | Jobber | ServiceTitan |
| Number of integrations | ⭐⭐⭐ - Integrates essentials like QuickBooks, Xero, Stripe and Zapier. Sufficient to manage accounting, payments and a few simple automations. | ⭐⭐⭐⭐⭐ - Large native catalogue: accounting (QuickBooks, Sage Intacct), marketing (Mailchimp, Podium), telephony, analytics, + robust API for bespoke connectors. |
| Easy to set up | ⭐⭐⭐⭐ - Plug & play. Rapid installation, suitable for SMEs without a dedicated IT department. | ⭐⭐⭐ - More technical. Some integrations require the help of the support team or an internal administrator. |
| Automation | ⭐⭐⭐ - Possible via Zapier to fill gaps, but limited for complex workflows. | ⭐⭐⭐⭐ - Integrated advanced workflows, multi-step automations, strong ability to fit into a complete SaaS ecosystem. |
To remember
Jobber offers simple, effective integrations for SMEs, while ServiceTitan deploys powerful integrations and automations designed for complex, multi-tool businesses.
When should you choose Jobber or ServiceTitan?
If... Jobber is the right choice ✅
- You're an SME providing field services (plumbers, electricians, gardeners, caretakers, cleaners, etc.) with a small team.
- You're looking for software that's quick and easy to learn, with no need for extensive training.
- Your priority is to plan, invoice and collect quickly, without spending hours on configuration.
- You need basic integrations (QuickBooks, Stripe, Zapier) but nothing too complex.
- Your budget is limited and you want affordable, transparent software from as little as $69/month.
👉 In short: Jobber is the ally of small teams who want to save time and look more professional without blowing their budget.
If... ServiceTitan is the right choice 🏆
- You're a medium-sized to large company, with several teams or technicians spread across different sites.
- You need a tool that manages the entire customer lifecycle: marketing, CRM, planning, interventions, invoicing, reporting.
- Your operations are complex (multi-pricing, recurring contracts, optimised dispatching by skills and zones).
- You want to automate on a large scale and connect your tool to a complete SaaS ecosystem (QuickBooks, Sage Intacct, Mailchimp, Podium, telephony, etc.).
- You have the budget and are ready to invest in premium software, between $100 and $300/user/month.
👉 In short: ServiceTitan is the partner for ambitious structures that want to move up a gear and manage their growth with precision.
👉 To remember
- Jobber: ideal for SMEs that want to digitise their operations simply.
- ServiceTitan: designed for large organisations that want to centralise and automate every stage of their business.
What we've learned from the Jobber vs ServiceTitan battle
We've analysed the two software packages from every angle: features, price, ergonomics, integration and use cases. Now it's time for the final verdict.
Summary table Need / Recommendation
| Need | Recommendation |
| Software that's simple, intuitive and quick to learn | 👉 Jobber: perfect for painless adoption, even for technicians with little digitalization. |
| Transparent pricing for small and medium-sized businesses | 👉 Jobber: clear plans from $69/month, with no nasty surprises. |
| A robust tool that centralises everything (CRM, marketing, advanced reporting). | 👉 ServiceTitan: designed to orchestrate complex operations. |
| Automate on a large scale and connect numerous SaaS tools. | 👉 ServiceTitan: large ecosystem of powerful integrations and APIs. |
| Support strong growth with a scalable platform | 👉 ServiceTitan: designed to scale without showing its limits. |
To remember
- Jobber is the smart software for SMEs that want to digitise their field management without breaking the bank.
- ServiceTitan is the premium behemoth, designed for ambitious businesses that want to control and automate everything.
Jobber vs ServiceTitan FAQ
1. Is Jobber easier to use than ServiceTitan?
Yes. Jobber is designed to be quick to learn, with no need for complex training. ServiceTitan, which is richer, requires time and sometimes support to be fully exploited.
2. Which software is best suited to small businesses?
👉 Jobber. Its affordable price, simplicity and essential features make it a logical choice for a field services SME.
3. Which software offers the most advanced features?
👉 ServiceTitan. It includes a full CRM, marketing modules, advanced reporting and intelligent dispatching. It's the most complete solution, but also the most complex.
4. What's the price difference between Jobber and ServiceTitan?
- Jobber: from $69/month (up to $349/month for 30 users).
- ServiceTitan: no public price list, but on average $100 to $300 per user/month, with a contractual minimum.
5. Do both software packages offer a mobile application?
Yes ✅. Jobber has an intuitive, lightweight app. ServiceTitan offers a richer app (CRM, quotes, invoicing), but is sometimes more cumbersome to use.
6. What types of integration do Jobber and ServiceTitan offer?
- Jobber: QuickBooks, Xero, Stripe, Zapier.
- ServiceTitan: QuickBooks, Sage Intacct, Mailchimp, Podium, telephony, analytics, etc. + advanced API.
7. Which software is best suited to supporting a company's growth?
👉 ServiceTitan. Its robustness and integrations make it a scalable software package, perfect for rapidly expanding structures.
8. Can I test Jobber or ServiceTitan for free?
- Jobber: yes, offers a free trial.
- ServiceTitan: no, but a personalised demo is available on request.
Article translated from French