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Field Service Management software

These planning and organization software programs are above all platforms for the logistical organization of the participants, their availability, places of intervention, material and immaterial resources and the invoicing of interventions.

Need any advice? Discover all our articles of Field Service Management
Professional group
Operations Management
Operations Management
Sales & Customer Management
Human Resources (HR)
Marketing
Collaboration
Accounting & Finance
IT Services
Communications
Finance
Analytics
Construction
Transport
Technology
Legal
Education
Health
Recreational Activities
Association Management
Commercial
Services
Agriculture
Art
Media
Government
Corporation
Manufacturing
Law
Category
Field Service Management
Field Service Management
Project Management
Enterprise Resource Planning (ERP)
CMMS
PIM and PXM
Project Portfolio Management (PPM)
Business Process Management (BPM)
Business Management
Stock Management
Governance, Risk & Compliance (GRC)
Environment, Health and Safety (EHS)
Logistics
Quality Management
PLM
Procurement
Inventory Management
Maintenance Management
Business Workflow
Professional Services Automation (PSA)
Material Resource Planning (MRP)
Planning
Property management
Security Guard
Inventory Control
Supply Chain Management
Visitor Management
Business Plan
Scheduling
Computer-Aided Design (CAD)
Equipment Maintenance
Event Check In
Library Automation
Fixed Asset Management
Contract Management
Business Management
Facility Management
EHS Management
Warehouse Management
Service Dispatch
Business Performance Management (BPM)
Order Management
Calibration Management
Delivery
Franchise Management
Work Order
Print Estimating
Freight Management
Barcode & Label Management
Floor Plan
Statistical Process Control (SPC)
Distribution
Geographic Information System (GIS)
Production Scheduling
Resource Management
Requirements Management
Succession Planning
Physical Security
Predictive Maintenance
S&OP
Vendor Management System (VMS)

Compare software systems of Field Service Management

Praxedo

The 100% cloud-based solution dedicated to Field Service
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Kizeo Forms

Mobility and Digitisation solution for professionals
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Synchroteam

Cloud-based field service management solution
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AntsRoute

Field service and delivery route optimization
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Safenergy

Industrial Mobile Apps Generator
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DataScope

Field Service Management Software
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Twimm

A complete CMMS platform
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MAINTI4

CMMS - The maintenance management software !
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Yuman

The Latest Computerized Maintenance Management System
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OPOC

Field service management software
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Forms2mobile

Form build software cloud based
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Urbest

Simplify the management of your interventions
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UpKeep

computerized maintenance management system
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Field Service Management: purchase guide

What is a field service management software?

Definition

Planning interventions allows entrepreneurs to better manage their activities. Such software has the essential tools to monitor each operation. The options vary and allow the user to set up a control panel to supervise the teams in the field, take orders and manage customers. 

How does it work?

The main purpose of this type of software is to facilitate the flow of information. From the manager to the mobile employees to the customers, the communication is done in real time. For this purpose, team members benefit from an application accessible via a mobile device. The platform synchronizes with the updates made by each of them. The data are related to the progress of the work or service.

Notifications act as alerts, so that nothing is forgotten. In relation to customers, it is possible to contact them via email directly on the program interface. The agent can always confirm by phone later. All this process is done semi-automatically with a field service management software

What are the main features of a SaaS intervention management software?

Planning management

To enable a maintenance team to better organize itself, most programs have a shared agenda. The latter offers a comprehensive view of each person's calendar to facilitate appointment scheduling. Coordination is thus more targeted, compared to field interventions, leave, travel, etc. 

Organisation of ERP information

These operational solutions make it easier to navigate recent or already closed folders. Data is visible remotely, regardless of time of day, allowing you to respond to customer requests. To do this, the program supports targeted searches to find the parts used, the measurements that have been taken and the photos of the equipment consumed. 

Consultation of the stock history

The management of the equipment  is easier with this tool. All stocks are listed on the platform. The list will be saved on the Cloud and updated automatically with each movement. It is easier to track the status of equipment for a faster inventory. 

Who uses field service management software?

An intervention management software is intended for all technicians who perform interventions in the field. As the functionalities are varied, the program can support an entire team, closely monitoring the services of mobile employees in relation to appointments received at headquarters. Of course, small and medium-sized companies are more used to this type of program to be permanently connected with their field team.  

Why use an enterprise intervention management software? 

Advantages

  • Intuitive and remotely accessible logistics organization platforms
  • Notification system to better organize oneself while avoiding omissions
  • Shared agenda to ensure the planning of mobile employees' working hours
  • Real-time monitoring of all team activity
  • Considerable time saving compared to standard management, which requires always calling each other to communicate information

Disadvantages

  • However, free software does not offer the full functionality that a company needs to manage a team

How to choose an online intervention management software? 

  • Downloadable application: since it is necessary to monitor the maintenance evolution in real time, it is interesting to use a program available in the application. This makes it easier for office agents to control the progress of work, and vice versa.   
  • Customization: an important criterion is the quality of the interface. The more ergonomic it is, the better it is for each user. In addition, the software must be adapted to the needs of each profession. 
  • Security: Data is the most valuable thing a company has to offer. It is therefore necessary to pay particular attention to their security.
  • Flexible costs: All software is differentiated to better fit each sector. It is normal to see paid and free operational solutions. All you have to do is choose the one that best fits the structure.