Conversocial revolutionises how businesses manage social customer service by enabling proactive engagement and seamless team collaboration. Targeting enterprises seeking effective customer interaction, it boasts powerful integrations and automation tools as standout features.

What are the main features of Conversocial?

Proactive Customer Engagement

Enhance your customer service by anticipating customer needs and addressing them before they escalate. Conversocial allows customer care teams to proactively engage with users through:

• Real-time monitoring: Track social media interactions as they happen.
• Advanced analytics: Gain deeper insights into customer sentiment.
• Customisable alerts: Never miss a critical mention or complaint.

Seamless Team Collaboration

Streamline communication and improve efficiency within your team. Conversocial offers features that facilitate seamless internal collaboration:

• Shared inbox: Manage all social media interactions in one place for better visibility.
• Task assignment: Allocate specific tasks to team members effortlessly.
• Internal notes: Leave private notes for team members to ensure continuity and context.

Robust Integration and Automation

Enhance productivity with integration and automation that simplifies workflows. Conversocial integrates effortlessly with popular platforms while offering:

• API integrations: Connect with CRM and analytics tools for comprehensive data management.
• Automation rules: Set up triggers and actions to manage routine tasks efficiently.
• Bot integration: Leverage conversational AI to handle common customer queries.