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Alternatives to BMC Remedy

BMC Remedy has long been a key player in the realm of IT service management, providing a comprehensive suite of tools for incident management, change management, and asset management. However, organisations may seek alternatives for various reasons, such as cost considerations, specific feature requirements, or a desire for more user-friendly interfaces. In this context, numerous software options exist that offer similar functions and capabilities, each catering to different organisational needs. Below is a carefully curated list of recommended alternative tools that serve as effective substitutes for BMC Remedy.

Hiver

Transform Gmail into a Helpdesk: Efficient & Easy!

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4.6
Based on +200 reviews
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Consider Hiver as a powerful alternative to BMC Remedy for seamless email management and collaboration.

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With Hiver, you can streamline your email workflows and enhance team productivity without encountering the limitations often faced when using BMC Remedy. Hiver offers intuitive features and efficient tools to help you efficiently manage your inbox and collaborate with team members, making it a reliable choice for modern businesses.

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Benefits of Hiver

check Email Delegation and Tracking

check Shared Inbox for Team Collaboration

check Enhanced Customer Support and Feedback Management

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Capsule CRM

SImple and Intelligent CRM Solution

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4.5
Based on +200 reviews
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Consider using Capsule CRM as a reliable alternative to BMC Remedy.

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Capsule CRM offers a user-friendly interface, seamless integration with various third-party apps, and excellent customer support, providing a more efficient and streamlined CRM experience without the limitations and complexities often associated with BMC Remedy.

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Square POS

Payment Processing and Business Management Solutions

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4.8
Based on 4 reviews
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Square POS is an excellent alternative for businesses seeking a comprehensive point-of-sale solution. With its intuitive interface and robust features, it caters to a wide range of retail and service environments, making it a popular choice among merchants looking to streamline their operations.

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Square POS offers a variety of functionalities, including inventory management, sales reporting, and customer engagement tools. Its seamless integration with various payment methods ensures convenience for both the merchant and the customer. In addition, Square POS provides built-in analytics that assist businesses in understanding sales trends and optimising their performance.

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Klaviyo

The only CRM and Marketing Platform built for B2C

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4.5
Based on +200 reviews
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For businesses exploring advanced email marketing solutions, Klaviyo offers a robust and feature-rich platform. While many companies may already be familiar with BMC Remedy, Klaviyo stands out as a powerful alternative that can cater to extensive marketing needs seamlessly.

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Klaviyo provides a comprehensive suite of tools that enable businesses to create highly personalised and engaging email campaigns. Features such as detailed segmentation, automation workflows, and data analytics provide invaluable insights for marketers aiming to optimise their strategies. With easy integration capabilities and strong performance metrics, Klaviyo is well-equipped to support businesses in enhancing customer engagement and driving growth.

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Benefits of Klaviyo

check Unified B2C CRM with real-time customer profiles

check Multi-channel automation: email, SMS, and push

check Predictive analytics and smart segmentation

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monday CRM

Customisable CRM to optimise your sales management

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4.7
Based on +200 reviews
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Paid version from €12.00 /month

Introducing monday sales CRM, a powerful tool to streamline your sales process and boost productivity.

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With monday sales CRM, you can easily manage leads, track interactions, and generate reports with ease. This software offers a user-friendly interface and robust features to enhance your sales efforts without the limitations experienced with BMC Remedy.

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Benefits of monday CRM

check Quick Setup and Fast Adoption

check Advanced Automation of Repetitive Tasks

check Customizable to Fit Any Business Need

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Zoho CRM

The Smart and Efficient Solution for your Sales Team

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4.3
Based on +200 reviews
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Paid version from €14.00 /month

Consider using Zoho CRM as a comprehensive solution for managing your customer relationships, instead of BMC Remedy.

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Zoho CRM offers a user-friendly interface, powerful automation tools, and seamless integration with other business applications, making it a versatile choice for streamlining your sales and marketing processes. With features like lead management, contact segmentation, and sales forecasting, Zoho CRM provides all the essential tools you need to effectively manage your customer interactions without the limitations of BMC Remedy.

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Benefits of Zoho CRM

check Streamlines sales: Manage leads, contacts, deals

check Enhances engagement: Personalise customer interactions

check Provides insights: Robust reporting and forecasting

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Seismic

Sales Enablement Software to Boost Business Performance

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4.7
Based on +200 reviews
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Consider using Seismic as a reliable alternative to BMC Remedy.

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With Seismic, you can enjoy a user-friendly interface, seamless integration with various platforms, and advanced features without encountering any of the limitations often experienced with BMC Remedy. Upgrade to Seismic for a more efficient and productive experience.

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Benefits of Seismic

check Increases revenue through efficient task management

check AI-powered content creation and analytics

check Boosts team confidence and customer satisfaction

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Zoho Desk

Transform Your Customer Service with Contextual Awareness

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4.5
Based on +200 reviews
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Paid version from €7.00 /month

In the realm of customer service and support, Zoho Desk emerges as a robust alternative to BMC Remedy, offering a suite of features designed to enhance customer satisfaction and streamline support operations. The platform stands out for its ability to consolidate customer interactions across multiple channels into a single, unified interface, ensuring that every customer query is attended to promptly and efficiently.

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Zoho Desk provides businesses with a powerful tool to track, manage, and resolve customer issues effectively, featuring an intuitive user interface that simplifies navigation and task management. It supports a vast array of integrations with other Zoho applications and third-party systems, enabling a seamless workflow and greater operational flexibility. Moreover, with its advanced analytics and reporting capabilities, Zoho Desk empowers organisations to identify trends, monitor performance, and make data-driven decisions to continuously improve their customer service processes. By adopting Zoho Desk, companies can offer their customers a more responsive, personalised service experience.

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Benefits of Zoho Desk

check Supercharge your team with contextual AI

check Manage tickets and everything else in one place

check Empower every agent to delight every customer

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monday service

AI-powered Easy-to-use Ticketing System for Great Service

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4.6
Based on 180 reviews
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If you're exploring efficient project management solutions, monday service presents a robust alternative to BMC Remedy. With its user-friendly interface and versatile features, monday service is designed to cater to diverse team needs and empower collaboration across various projects.

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monday service offers a range of functionalities that enhance productivity, including customisable workflows, real-time updates, and seamless communication tools. Its visual project tracking ensures that teams stay aligned on objectives, making it a great fit for organisations looking to streamline their processes while maintaining transparency.

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easiware

A solution to manage and centralize customer interactions

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4.6
Based on 48 reviews
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Paid version from €30.00 /month

Consider using easiware as an alternative to BMC Remedy.

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easiware offers a user-friendly interface and advanced features that enhance productivity without the limitations experienced with BMC Remedy. With easiware, you can expect seamless integration and efficient performance to streamline your tasks effectively.

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Benefits of easiware

check All in one platform for customer interactions management

check Offline and online: covers all channels, including stores

check AI applied to customer relations - semantic analysis

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