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Alternatives to Pega Customer Service

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4.1
Based on 14 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

For businesses seeking robust solutions to enhance their customer service capabilities, exploring alternatives to Pega Customer Service is essential. Various software options are available that offer unique features and benefits, catering to different organisational needs and budgets. This guide presents a curated list of recommended alternatives, enabling you to make an informed decision when selecting the ideal tool for your customer service operations.

Freshdesk

Customer experience and service simplified thanks to AI

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4.5
Based on +200 reviews
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Paid version from US$15.00 /month

When it comes to customer support solutions, Freshdesk stands out as a reliable option compared to Pega Customer Service.

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Freshdesk offers a user-friendly interface, robust ticketing system, and efficient automation features that make it a preferred choice for businesses looking to streamline their customer service operations. With Freshdesk, companies can easily manage customer queries, track responses, and enhance overall customer satisfaction.

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Benefits of Freshdesk

check Ergonomic interface available in 20 languages

check Easy-to-use with personalised support

check Secure storage (TRUSTe, GDPR, ISO 27001)

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Synchroteam

Cloud-based field service management solution

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4.5
Based on +200 reviews
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Paid version from €24.00 /month

Consider Synchroteam as a superior option to Pega Customer Service for effective task management and team coordination.

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Synchroteam offers a user-friendly interface, advanced scheduling features, and real-time communication tools to streamline your operations. Say goodbye to the limitations and inefficiencies of Pega Customer Service and embrace a more efficient and versatile solution with Synchroteam.

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Benefits of Synchroteam

check Suitable for all companies

check Easy to set up

check Exceptional ROI

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Capsule CRM

SImple and Intelligent CRM Solution

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4.5
Based on +200 reviews
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Consider using Capsule CRM as a reliable alternative to Pega Customer Service.

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Capsule CRM offers a user-friendly interface, seamless integration with various third-party apps, and excellent customer support, providing a more efficient and streamlined CRM experience without the limitations and complexities often associated with Pega Customer Service.

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Square POS

Payment Processing and Business Management Solutions

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4.8
Based on 4 reviews
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Square POS is an excellent alternative for businesses seeking a comprehensive point-of-sale solution. With its intuitive interface and robust features, it caters to a wide range of retail and service environments, making it a popular choice among merchants looking to streamline their operations.

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Square POS offers a variety of functionalities, including inventory management, sales reporting, and customer engagement tools. Its seamless integration with various payment methods ensures convenience for both the merchant and the customer. In addition, Square POS provides built-in analytics that assist businesses in understanding sales trends and optimising their performance.

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Insightly

Affordable CRM Optimized for Small Business

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4.1
Based on +200 reviews
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Paid version from US$12.00 /month

Consider using Insightly as a robust alternative to Pega Customer Service.

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Insightly offers a user-friendly interface, advanced features, and seamless integration with other tools, without experiencing the limitations and issues often found in Pega Customer Service.

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Salesmate

Customer Relationship Management (CRM) Software

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4.8
Based on +200 reviews
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Consider Salesmate as a compelling option to enhance your sales process, especially if you are currently using Pega Customer Service.

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Salesmate offers a user-friendly interface, advanced features, and seamless integration capabilities, without facing the limitations that users often encounter with Pega Customer Service. With Salesmate, you can streamline your sales activities, track leads effectively, and improve overall productivity within your sales team.

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Benefits of Salesmate

check Prospect and lead management

check Sales pipeline and contact tracking

check Automate sales and engagement business processes

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Attio

Unify Your Workflow with Collaborative CRM Solution

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4.7
Based on 34 reviews
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In the realm of productivity and organisation software, Attio presents itself as a compelling option for those seeking efficient tools to manage their workflows. Its intuitive interface and robust features make it an appealing choice for teams looking to enhance their collaborative efforts and overall productivity.

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Attio offers a unique approach to information organisation with its powerful functionalities that allow users to create custom databases, track projects, and streamline communication all in one place. This functionality is particularly beneficial for teams needing a comprehensive solution that can adapt to various tasks while providing clear visual insights into their progress.

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Klaviyo

The only CRM and Marketing Platform built for B2C

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4.5
Based on +200 reviews
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For businesses exploring advanced email marketing solutions, Klaviyo offers a robust and feature-rich platform. While many companies may already be familiar with Pega Customer Service, Klaviyo stands out as a powerful alternative that can cater to extensive marketing needs seamlessly.

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Klaviyo provides a comprehensive suite of tools that enable businesses to create highly personalised and engaging email campaigns. Features such as detailed segmentation, automation workflows, and data analytics provide invaluable insights for marketers aiming to optimise their strategies. With easy integration capabilities and strong performance metrics, Klaviyo is well-equipped to support businesses in enhancing customer engagement and driving growth.

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Benefits of Klaviyo

check Unified B2C CRM with real-time customer profiles

check Multi-channel automation: email, SMS, and push

check Predictive analytics and smart segmentation

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Zoho CRM

The Smart and Efficient Solution for your Sales Team

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4.3
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Paid version from €14.00 /month

Consider using Zoho CRM as a comprehensive solution for managing your customer relationships, instead of Pega Customer Service.

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Zoho CRM offers a user-friendly interface, powerful automation tools, and seamless integration with other business applications, making it a versatile choice for streamlining your sales and marketing processes. With features like lead management, contact segmentation, and sales forecasting, Zoho CRM provides all the essential tools you need to effectively manage your customer interactions without the limitations of Pega Customer Service.

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Benefits of Zoho CRM

check Streamlines sales: Manage leads, contacts, deals

check Enhances engagement: Personalise customer interactions

check Provides insights: Robust reporting and forecasting

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Seismic

Sales Enablement Software to Boost Business Performance

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4.7
Based on +200 reviews
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Consider using Seismic as a reliable alternative to Pega Customer Service.

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With Seismic, you can enjoy a user-friendly interface, seamless integration with various platforms, and advanced features without encountering any of the limitations often experienced with Pega Customer Service. Upgrade to Seismic for a more efficient and productive experience.

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Benefits of Seismic

check Increases revenue through efficient task management

check AI-powered content creation and analytics

check Boosts team confidence and customer satisfaction

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