Call Center

Call Center Concepts and definitions

If you want to become better at Call Center you have to go through a complete learning cycle about this very specific topic.
Definitions, why, how, for whom : find in this section all the notions related to Call Center. Find out all features, benefits and pros & cons of Call Center software in order to establish the criteria to make a choice.

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Genesys PureCloud

Genesys PureCloud
All-in-one cloud contact centre solution
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