Alternatives to Mobile Service Cloud

With Hiver, you can streamline your email workflows and enhance team productivity without encountering the limitations often faced when using Mobile Service Cloud. Hiver offers intuitive features and efficient tools to help you efficiently manage your inbox and collaborate with team members, making it a reliable choice for modern businesses.

Benefits of Hiver

Email Delegation and Tracking

Shared Inbox for Team Collaboration

Enhanced Customer Support and Feedback Management

Zoho Desk provides businesses with a powerful tool to track, manage, and resolve customer issues effectively, featuring an intuitive user interface that simplifies navigation and task management. It supports a vast array of integrations with other Zoho applications and third-party systems, enabling a seamless workflow and greater operational flexibility. Moreover, with its advanced analytics and reporting capabilities, Zoho Desk empowers organisations to identify trends, monitor performance, and make data-driven decisions to continuously improve their customer service processes. By adopting Zoho Desk, companies can offer their customers a more responsive, personalised service experience.

Benefits of Zoho Desk

Supercharge your team with contextual AI

Manage tickets and everything else in one place

Empower every agent to delight every customer

Tidio offers a range of functionalities including live chat, chatbot automation, and integrations with various platforms, ensuring a seamless communication flow. Its user-friendly design allows businesses to quickly set up and customise their interactions, making it an ideal choice for those who want to improve customer satisfaction while utilising an effective tool similar to Mobile Service Cloud.

Benefits of Tidio

Ease of use (no-code implementation, visual chatbot builder)

Sleek design (lightweight, customisable chat widget)

Powerful AI (resolve most of your tickets without a single click)

LiveAgent offers a user-friendly interface, a wide range of features, and excellent customer support without the limitations experienced with Mobile Service Cloud. With LiveAgent, you can efficiently manage customer communication across multiple channels, automate processes, and gain valuable insights to enhance your customer service performance.

Benefits of LiveAgent

24/7 customer service

Live chat with real time typing view

Integrated inbound and outbound call center

Service Cloud offers a user-friendly interface, seamless integration with other platforms, and advanced features to streamline your customer support processes. With Service Cloud, you can easily track customer interactions, resolve issues efficiently, and provide personalised service. Say goodbye to the limitations of Mobile Service Cloud and embrace the benefits of Service Cloud for a more effective customer service experience.

Benefits of Service Cloud

Complete customer history with Salesforce integration

Artificial Intelligence can anticipate an activity

Scalable platform from 1 to 10 thousand users

RingCentral Centre de Contact offers a user-friendly interface, seamless integration with various communication channels, and advanced features to enhance customer interactions. With RingCentral Centre de Contact, you can enjoy robust call routing capabilities, real-time analytics, and scalability to meet the growing needs of your business. Say goodbye to the limitations of Mobile Service Cloud and explore the possibilities with RingCentral Centre de Contact.

Benefits of RingCentral Centre de Contact

Cloud, open, reliable, secure platform

Increase CSAT with intelligent customer & agent experiences

High ROI with native Workforce Engagement Management

Help Scout offers a user-friendly interface, robust ticketing system, and seamless integration with various platforms. It provides detailed reporting and analytics tools to track customer interactions effectively. Additionally, Help Scout allows for easy collaboration among team members and efficient management of customer queries. With its efficient workflow automation features, Help Scout streamlines customer support processes and ensures timely responses to customer inquiries.

Zendesk provides a user-friendly interface, efficient ticket management, and a wide range of features to enhance customer interactions. With Zendesk, you can streamline your support processes without encountering the limitations often associated with Mobile Service Cloud.

Benefits of Zendesk

Customer service centralized and communication streamlined

Efficiency: helps companies arrange consumer interactions

Data-driven decision making: helps with data and analytics

Khoros offers a comprehensive suite of tools for managing and analysing social media interactions effectively, without the limitations often associated with Mobile Service Cloud. With Khoros, you can streamline your social media efforts and gain valuable insights to drive better engagement and results.

Benefits of Khoros

Omnichannel, digital-first approach

Smart capabilities to help you engage customers

Built for the challenges of today and tomorrow

LiveChat offers a user-friendly interface, real-time customer support, and seamless integration with various platforms, making it a more efficient and effective choice compared to Mobile Service Cloud. Additionally, LiveChat provides advanced features such as chat routing, visitor tracking, and chat transcripts, enhancing the overall customer experience.