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Alternatives to Zendesk

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4.5
Based on 119 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

Are you looking for alternatives to Zendesk? There are several other help desk software options available that offer similar features and functionalities. Below is a list of recommended alternatives to Zendesk that you may find suitable for your needs.

Hiver

Transform Gmail into a Helpdesk: Efficient & Easy!

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4.6
Based on +200 reviews
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Consider Hiver as a powerful alternative to Zendesk for seamless email management and collaboration.

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With Hiver, you can streamline your email workflows and enhance team productivity without encountering the limitations often faced when using Zendesk. Hiver offers intuitive features and efficient tools to help you efficiently manage your inbox and collaborate with team members, making it a reliable choice for modern businesses.

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Benefits of Hiver

check Email Delegation and Tracking

check Shared Inbox for Team Collaboration

check Enhanced Customer Support and Feedback Management

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Service Cloud

Customer Service Software to Build Customer Loyalty

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4.4
Based on +200 reviews
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Paid version from €75.00 /month

Consider using Service Cloud as a versatile and efficient solution for your customer service needs.

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Service Cloud offers a user-friendly interface, seamless integration with other platforms, and advanced features to streamline your customer support processes. With Service Cloud, you can easily track customer interactions, resolve issues efficiently, and provide personalised service. Say goodbye to the limitations of Zendesk and embrace the benefits of Service Cloud for a more effective customer service experience.

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Benefits of Service Cloud

check Complete customer history with Salesforce integration

check Artificial Intelligence can anticipate an activity

check Scalable platform from 1 to 10 thousand users

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monday service

AI-powered Easy-to-use Ticketing System for Great Service

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4.6
Based on 180 reviews
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If you're exploring efficient project management solutions, monday service presents a robust alternative to Zendesk. With its user-friendly interface and versatile features, monday service is designed to cater to diverse team needs and empower collaboration across various projects.

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monday service offers a range of functionalities that enhance productivity, including customisable workflows, real-time updates, and seamless communication tools. Its visual project tracking ensures that teams stay aligned on objectives, making it a great fit for organisations looking to streamline their processes while maintaining transparency.

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GoContact

Efficient Contact Centre Solutions for All Businesses

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5.0
Based on 2 reviews
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For individuals and businesses looking to enhance their communication efficiency, GoContact serves as an excellent alternative to Zendesk. This software is designed to streamline the process of managing contacts and facilitating interactions, ensuring users can connect with their networks seamlessly.

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GoContact offers a variety of features tailored to improve user experience, including intuitive contact management, customisable templates for messaging, and robust analytics to track engagement. Its user-friendly interface enables effortless navigation, making it suitable for both beginners and advanced users. With GoContact, organisations can foster better relationships while maintaining a high level of organisation and productivity.

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Zoho Desk

Transform Your Customer Service with Contextual Awareness

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4.5
Based on +200 reviews
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Paid version from €7.00 /month

In the realm of customer service and support, Zoho Desk emerges as a robust alternative to Zendesk, offering a suite of features designed to enhance customer satisfaction and streamline support operations. The platform stands out for its ability to consolidate customer interactions across multiple channels into a single, unified interface, ensuring that every customer query is attended to promptly and efficiently.

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Zoho Desk provides businesses with a powerful tool to track, manage, and resolve customer issues effectively, featuring an intuitive user interface that simplifies navigation and task management. It supports a vast array of integrations with other Zoho applications and third-party systems, enabling a seamless workflow and greater operational flexibility. Moreover, with its advanced analytics and reporting capabilities, Zoho Desk empowers organisations to identify trends, monitor performance, and make data-driven decisions to continuously improve their customer service processes. By adopting Zoho Desk, companies can offer their customers a more responsive, personalised service experience.

Read our analysis about Zoho Desk

Benefits of Zoho Desk

check Supercharge your team with contextual AI

check Manage tickets and everything else in one place

check Empower every agent to delight every customer

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Mobile Service Cloud

The omnichannel Customer Service solution

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Mobile Service Cloud offers a complete customer relationship management solution, setting it apart from Zendesk.

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With Mobile Service Cloud, you benefit from an intuitive and flexible platform that enables you to effectively manage interactions with your customers across all channels, without the limitations encountered with Zendesk.

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Tidio

All in-in-one AI customer servie platform

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4.8
Based on +200 reviews
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Paid version from €29.00 /month

Tidio presents a robust solution for those seeking to enhance their customer communication experience. With its intuitive interface and powerful features, Tidio serves as a commendable alternative to Zendesk, catering to businesses of all sizes looking to streamline their engagement processes.

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Tidio offers a range of functionalities including live chat, chatbot automation, and integrations with various platforms, ensuring a seamless communication flow. Its user-friendly design allows businesses to quickly set up and customise their interactions, making it an ideal choice for those who want to improve customer satisfaction while utilising an effective tool similar to Zendesk.

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Benefits of Tidio

check Ease of use (no-code implementation, visual chatbot builder)

check Sleek design (lightweight, customisable chat widget)

check Powerful AI (resolve most of your tickets without a single click)

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LiveAgent

An omnichannel support tool for all your channels

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4.8
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Paid version from €15.00 /month

Consider LiveAgent as a powerful alternative to Zendesk for your customer service needs.

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LiveAgent offers a user-friendly interface, a wide range of features, and excellent customer support without the limitations experienced with Zendesk. With LiveAgent, you can efficiently manage customer communication across multiple channels, automate processes, and gain valuable insights to enhance your customer service performance.

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Benefits of LiveAgent

check 24/7 customer service

check Live chat with real time typing view

check Integrated inbound and outbound call center

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RingCentral Centre de Contact

Offer seamless omnichannel customer experiences

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4.8
Based on 12 reviews
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Consider RingCentral Centre de Contact for an advanced solution in contact centre software.

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RingCentral Centre de Contact offers a user-friendly interface, seamless integration with various communication channels, and advanced features to enhance customer interactions. With RingCentral Centre de Contact, you can enjoy robust call routing capabilities, real-time analytics, and scalability to meet the growing needs of your business. Say goodbye to the limitations of Zendesk and explore the possibilities with RingCentral Centre de Contact.

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Benefits of RingCentral Centre de Contact

check Cloud, open, reliable, secure platform

check Increase CSAT with intelligent customer & agent experiences

check High ROI with native Workforce Engagement Management

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Help Scout

Customer support software

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4.3
Based on +200 reviews
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Paid version from US$15.00 /month

Consider using Help Scout as an alternative to Zendesk.

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Help Scout offers a user-friendly interface, robust ticketing system, and seamless integration with various platforms. It provides detailed reporting and analytics tools to track customer interactions effectively. Additionally, Help Scout allows for easy collaboration among team members and efficient management of customer queries. With its efficient workflow automation features, Help Scout streamlines customer support processes and ensures timely responses to customer inquiries.

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