Top 11 alternatives to Aircall for modernising your call centre
Your choice of business telephony solution can make all the difference. While Aircall has established itself as a leading player in cloud telephony, many companies are beginning to question its limitations: pricing considered high, features sometimes too rigid, or insufficient integration with certain business tools.
But don't panic! There are now alternatives to Aircall that are just as robust, often more flexible, and sometimes even morecompetitive in terms of price. Whether you're looking for a cloud calling system that's better suited to your contact centre, software that's more advanced in analysing voice data, or simply a more cost-effective tool for unlimited calls, this article is for you.
👉 We've reviewed several VoIP telephony platforms favoured by pros, to bring you a clear, actionable comparison of the 11 best alternatives to Aircall in 2025.
What is Aircall?
Aircall is a cloud telephony solution designed for sales, customer support and call centre teams. Created in France, this SaaS software has rapidly established itself as a benchmark in the field of professional communications, thanks to its intuitive interface, its integrations with CRM and collaborative tools, and its rapid commissioning via the web.
🎯 The aim? To replace traditional telephone systems with a modern, connected tool that can be accessed from anywhere. With Aircall, teams can manage their incoming and outgoing calls, monitor conversation quality, access recording history, or assign international numbers in just a few clicks.
Aircall offers features tailored to the needs of businesses:
- queue management and call distribution ;
- real-time monitoring and detailed statistics
- native integration with Salesforce, HubSpot, Intercom, Slack, etc. ;
- virtual numbers in over 100 countries;
- multi-channel customer support and data centralisation.
But despite all these advantages, Aircall isn't for everyone. That's what we're going to explore next.
Aircall
Why consider an alternative to Aircall?
Unflexible and expensive pricing
Aircall offers a per-user pricing model, with a basic plan starting at €30/month per agent, but advanced features :
- unlimited recording,
- advanced integrations,
- analytics,
are often locked in behind the higher plans. For a growing call centre or a company with a lot of users, the bill can rise very quickly, without offering optimum flexibility in terms of options.
Lack of customisation for complex call centres
Aircall remains an effective solution for standard teams (support, SDR, small sales teams), but for more complex scenarios such as :
- intelligent call distribution
- multi-channel queuing
- dynamic voice scripts
- etc.
some functional limitations appear. Several competitors offer more customisable workflows and advanced routing functions that are better adapted to the needs of an advanced contact centre.
Limited or rigid integrations
Although Aircall integrates well with tools such as Salesforce, HubSpot and Intercom, the customisation of integrations remains limited. For teams using specific CRMs, in-house tools or complex workflows, this can be an obstacle. Some alternatives to Aircall offer more open APIs or more varied native integrations.
Lack of scalability for fast-growing teams
Aircall works very well for SMEs or start-ups, but when you start managing multiple teams, sites, time zones or call scenarios, the tool quickly reaches its limits. Scalable businesses are often looking for more robust platforms, with an infrastructure better suited to high volumes, advanced supervision functions and better analysis of call data.
Comparative table of the 11 best alternatives to Aircall
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 Ringover | Aircall |  3CX |  8x8 |  CloudTalk |  Dexem |  Dialpad |  GoToConnect |  Nextiva Call Center |  Nixxis |  RingCentral MVP |  JustCall |
|---|---|---|---|---|---|---|---|---|---|---|---|
| For companies with 2 to 5000 employees | For companies with more than 1 employees | For all companies | For companies with 2 to 5000 employees | For companies with more than 1 employees | For companies with 2 to 250 employees | For all companies | For all companies | For all companies | For companies with more than 1 employees | For companies with more than 50 employees | For all companies |
| See software | See software | See software | See software | See software | See software | See software | See software | See software | See software | See software | See software |
| Learn more about Ringover | Learn more about Aircall | Learn more about 3CX | Learn more about 8x8 | Learn more about CloudTalk | Learn more about Dexem | Learn more about Dialpad | Learn more about GoToConnect | Learn more about Nextiva Call Center | Learn more about Nixxis | Learn more about RingCentral MVP | Learn more about JustCall |
Our top 11 alternatives to Aircall
3CX
3CX is an open source VoIP telephony solution that stands out for its flexibility and excellent value for money. Unlike Aircall, 3CX can be hosted on site or in the cloud, making it a particularly relevant alternative to Aircall for businesses with security, customisation or data sovereignty requirements.
It's a comprehensive tool that offers all the functions of a modern call centre: interactive voice response (IVR), call queuing, recording, real-time supervision, etc. Its web interface enables centralised management,and its pricing is based not on the number of agents but on the number of simultaneous calls, which is a real advantage for evolving structures.
⚒️ Here's what 3CX has to offer to meet the needs of call centres and customer services:
- Self-hosted or cloud VoIP telephone server
- Unlimited calls (depending on hosting provider) with voice recording
- Integration with Microsoft 365, Salesforce, Zendesk, etc.
- PC/mobile softphone + compatibility with IP phones
- Queuing, IVR, supervision, call wall
- Call statistics and detailed analysis tables
3CX
8×8
8×8 is a unified communications platform designed for businesses looking for a more comprehensive alternative to Aircall, with tools covering telephony, video conferencing, messaging and the omnichannel contact centre. Hosted in the cloud, 8×8 is designed for multi-site or international organisations, with a robust infrastructure and 24/7 support.
This solution stands out for its ability to centralise all business communications in a single interface, while offering advanced management tools (conversational analysis, quality reporting, etc.).
⚒️ Here are the main features offered by 8×8 for teams looking to improve their performance:
- unlimited VoIP calls in 40+ countries (according to plan) ;
- multi-channel contact centre with intelligent routing;
- AI-based call analysis: transcription, intent detection, quality scoring, etc;
- integration with Salesforce, Microsoft Teams, Zendesk, etc. ;
- real-time supervision tools + personalised dashboards;
- HD videoconferencing and in-house chat integrated into the platform.
8x8
CloudTalk
CloudTalk is cloud telephony software specially designed for support and sales teams. Positioned as a nimble, productivity-focused alternative to Aircall , CloudTalk is seductive for its high call quality, native CRM integrations and intelligent management functions.
It is one of the easiest platforms to learn how to use, while offering advanced analysis and automation capabilities. Multi-country businesses will also appreciate the ease with which international numbers can be assigned.
⚒️ Here's what CloudTalk has to offer to optimise call management:
- allocation of local numbers in over 70 countries ;
- inbound and outbound calls with unlimited recording;
- intelligent routing, queuing, IVR and personalised messages;
- integrations with HubSpot, Pipedrive, Zoho, Salesforce... ;
- real-time call statistics, customised reports;
- power dialer and click-to-call functionalities.
CloudTalk
Dexem Call Manager
Dexem Call Manager is a French business call management solution, ideal for SMEs and VSEs that want to regain control of their telephony. More geared towards intelligent contact centres, Dexem features a no-code interface, fine-tuned control functions and advanced call flow management.
It's an interesting alternative to Aircall for those looking for a sovereign solution, hosted in France, and focused on optimising the customer experience.
⚒️ Here are the key functions offered by Dexem to effectively structure your incoming calls:
- no-code interface for configuring call scenarios ;
- rules-based routing (times, skills, geolocation, etc.);
- call recording, voicemail and personalised IVR ;
- usage statistics, performance monitoring and flow analysis;
- multi-country virtual number allocation;
- possible integration with CRM or in-house tools via API.
Dexem
Dialpad
Dialpad is an all-in-one cloud communications platform designed for businesses that want to combine business telephony, video conferencing and team messaging in a single tool. It's a modern alternative to Aircall, designed for mobility, with a strong dose of artificial intelligence to automate call monitoring and improve the quality of interactions.
Thanks to its in-house AI engine, Dialpad analyses conversations in real time, transcribes exchanges and suggests actions during the call: a real plus for sales and support teams looking to boost productivity.
⚒️ Here are the key features offered by Dialpad to boost your communications:
- VoIP calls with real-time transcription (via AI) ;
- Voice Intelligence functionality for analysing conversations;
- integration with Salesforce, Zendesk, Microsoft 365 and Google Workspace;
- HD videoconferencing + team collaboration (chat, files) ;
- intelligent routing, queuing and personalised IVR ;
- performance monitoring with dynamic dashboards.
Dialpad
GoToConnect
GoToConnect, formerly Jive, is a VoIP business telephony solution developed by the LogMeIn Group. It has established itself as a reliable alternative to Aircall, with international coverage, a clear interface and integrated collaboration tools (videoconferencing, messaging, etc.).
GoToConnect's appeal lies in its ease of deployment, transparent pricing and ability to adapt to SMEs and large organisations alike, thanks to a stable global cloud network.
⚒️ Here's what GoToConnect has to offer to ensure smooth communication within your company:
- unlimited VoIP calls, automatic registration ;
- international number assignment, intelligent routing ;
- unified user interface for calls, chat and video;
- integrations with Microsoft Teams, Slack, Zoho and Salesforce;
- visual configuration of call flows via drag & drop ;
- real-time call analysis and detailed call history.
GoToConnect
Nextiva
Nextiva is an American cloud communications platform designed for businesses that want an all-in-one tool: business calls, SMS, video, chat and even integrated CRM. It's a particularly robust alternative to Aircall for teams that want to centralise customer data and streamline communications.
Its unified interface enables teams to work more efficiently, while having access to a complete view of the customer journey. Nextiva also relies on a proprietary cloud infrastructure, renowned for its reliability and audio quality.
⚒️ Here are the main features that Nextiva offers to improve operational performance:
- HD VoIP calls, SMS, voicemail, online fax ;
- automatic routing, IVR, recording and supervision;
- integrated CRM with customer history, tickets and automation ;
- call statistics, customised dashboards;
- videoconferencing and team collaboration (chat, screen sharing);
- integrations with Microsoft 365, Google and Salesforce.
Nextiva Call Center
Nixxis
Nixxis Contact Suite is a European solution dedicated to contact centres. Unlike Aircall, which targets a more general audience, Nixxis is clearly aimed at demanding call centres, with specific needs in terms of call distribution, supervision and productivity optimisation.
Hosted in the cloud or on-premise, Nixxis offers an ultra-parametric approach that enables complex scenarios to be built, multiple queues to be managed and performance to be monitored in real time with a granularity rarely seen elsewhere.
⚒️ Here are the key features offered by Nixxis for managing a multi-channel call centre with precision:
- intelligent routing based on skills (ACD), schedules, queues, etc. ;
- inbound/outbound calls, SMS, email, chat and social networks;
- call recording and automatic voice analysis;
- live supervision tools, agent scoring, alerts, etc;
- integration with CRM via API (Salesforce, Dynamics, etc.);
- quality monitoring, advanced reporting, personalised data export.
Nixxis
RingCentral MVP
RingCentral MVP (Message, Video, Phone) is an enterprise-class unified communications solution. With a strong presence on the North American market, it is a premium alternative to Aircall for multi-site or fast-growing organisations, thanks to its solid cloud infrastructure, global coverage and advanced features.
Everything is designed to facilitate internal and external exchanges, with a single application that combines calls, messages and video. It's also one of the most comprehensive tools in terms of performance analysis.
⚒️ RingCentral MVP offers the following for large-scale management of corporate telephony:
- HD VoIP calls with IVR, intelligent transfer, recording ;
- integrated team messaging and video conferencing;
- collaboration tools: documents, tasks, calendar, etc;
- real-time monitoring, customisable dashboards;
- integrations with Salesforce, Google, Microsoft, Slack, etc. ;
- international numbers, portability, multi-site management.
RingCentral MVP
Ringover
Ringover is a French cloud telephony solution that focuses on ease of use, rich functionality and excellent value for money. Positioned as a more affordable alternative to Aircall, Ringover offers a modern interface, rapid activation and features designed for sales and support teams.
The tool stands out for its ability to easily connect telephony to business tools (CRM, helpdesk, etc.) and to centralise communications in a single workspace.
⚒️ Here are the functions Ringover offers to make day-to-day calls run more smoothly:
- unlimited calls in France and abroad (Business plan) ;
- local or international numbers, multi-user management ;
- automatic recording, voicemail, visual IVR ;
- integration with HubSpot, Zoho, Salesforce, Pipedrive, etc. ;
- call statistics, real-time monitoring, live coaching;
- ergonomic web and mobile application, hardware-free installation.
Ringover
JustCall
JustCall is a cloud-based VoIP telephony solution designed for sales, marketing and support teams looking to automate and personalise their communications. It's a particularly attractive alternative to Aircall for sales-focused businesses, with tools designed for cold calling, SMS marketing and sales performance analysis.
Easy to deploy and entirely web-based, JustCall integrates quickly with the market's CRMs, enabling your teams to call from anywhere, while keeping full traceability of customer interactions.
⚒️ Here are the features JustCall offers to improve sales efficiency:
- local and international numbers in 70+ countries;
- VoIP calls, SMS, automatic recording ;
- power dialer, click-to-call, automated call campaigns;
- integration with over 100 CRM and SaaS tools (HubSpot, Zoho, Salesforce, etc.);
- analytical dashboard, call tracking, real-time coaching;
- desktop, mobile and Chrome extension.
JustCall
How do you choose the right alternative to Aircall?
Summary table of the best alternatives to Aircall
| Software | Main strengths | Ideal for... | Indicative price list* |
| 3CX | Total control, on-premise hosting possible | Technical SMEs, in-house IT | Free plan |
| 8×8 | Unlimited calls to 40 countries, integrated AI | Multi-site companies | By quotation |
| CloudTalk | Excellent call quality, CRM integration | Sales & support teams | From €25/month |
| Dexem Call Manager | No-code interface, hosted in France | SME & ETI in France | From €19/month |
| Dialpad | Conversational AI, highly mobile | Hybrid & sales teams | From €12.78/month |
| GoToConnect | Rapid deployment, integrated video | International SMEs | On quotation |
| Nextiva | Complete platform with customer support | SMEs + scaling teams | From €12.78/month |
| Nixxis | Complex routing, detailed analysis | Structured call centres | From €39.90/month |
| RingCentral MVP | Robust, multi-site platform, advanced analytics | Large enterprises | From €15.99/month |
| Ringover | Modern interface, unlimited calls, SaaS integrations | French or international SMEs | From €15/month |
| JustCall | Power dialer, SMS, focus sales | Multi-channel sales teams | From €24.70/month |
Criteria for selecting an alternative to Aircall
Choosing the right telephony software is more than just comparing prices. It's a strategic decision that impacts the customer experience, team efficiency, and the quality of communication throughout the business.
📌 Here are the essential criteria to consider when identifying the best alternative to Aircall:
- your business use cases : customer support, sales prospecting, after-sales service, contact centre... Each use involves specific functions (queues, scripts, recordings, etc.).
- telephone functionalities: not all tools offer the same level of routing, IVR, analysis or voice recording. Check whether the software allows fine-tuned management of incoming/outgoing calls, with customisable scenarios.
- Integration with your ecosystem : a good tool should integrate easily with your existing tools: CRM (Salesforce, HubSpot, Zoho), helpdesk, analysis or collaboration tools. This avoids duplicate data entry and improves team productivity.
- Call quality and service reliability: voice quality, system availability and network stability are fundamental, especially for call centres. Choose platforms with proven cloud infrastructure or local hosting, depending on your needs.
- Pricing and business model: Aircall is often criticised for its high price per user. Some alternatives offer more flexible pricing: per simultaneous call, per feature, or with unlimited plans tailored to your volume.
- Scalability and multi-site management: your solution must be able to support your growth: opening offices, hybrid teams, international deployment. Think about multi-number management, user permissions and portability.
- Support and assistance: responsive and available support, ideally in French, can make all the difference during peaks in activity or technical problems. Some publishers even offer a dedicated account manager for large teams.
Now it's up to you to find the best solution
As we've seen, Aircall isn't the only option on the market, and it's not always the best one. Whether you're looking for greater flexibility, better integration with your CRM stack, impeccable call quality, or simply better value for money, there's no shortage of alternatives to Aircall.
The most important thing is to choose a platform that really fits in with your business challenges: team size, call flow structure, performance monitoring, customer strategy, etc.
👉 Now it's up to you: test, measure... and turn every call into an opportunity.
Article translated from French