Formerly known as Zopim, Zendesk Chat is an instant messaging software that provides real-time exchanges with its customers via any communication channel.
What is Zendesk Chat used for?
Zendesk allows you to add a human dimension to your e-commerce website. It allows your customers to obtain in real-time someone to help them " like in a store":
- You can exchange with them and answer their questions in real-time.
- You can analyze the data from your interactions to anticipate customer needs at every stage of the journey.
Zendesk Chat is an online platform that fits into your website and allows you to engage your customers.
Why choose Zendesk Chat?
More than a simple instant messaging tool, Zendesk Chat allows you to carry out communication actions in order to increase the average shopping cart of your customers.
In real-time, you can see who is on your website and which page is being visited, how long they have been visiting, etc.
You can evaluate the performance of each step of your customer journey, trigger chats with some of them (manually or automatically by defining rules).
On your interface, you visualize all of your conversations.
An analysis tool allows you to evaluate the performance of your support, measure customer satisfaction and anticipate needs.
Strengths of Zendesk Chat
Zendesk Chat demo and screenshots
Zendesk Chat customers
No customer reference