IT Service Management (ITSM)

Software • 3 June 2025

ServiceNow vs Jira Service Mangement: which ITSM tool meets your business needs?

Compare ServiceNow and Jira Service Management: features, prices, integrations, use cases... The complete guide to making the right ITSM choice.

Definition • 28 October 2024

IT governance, or how to align information systems and business strategy

What is IT governance and how can it serve the company's business objectives by creating value? We take a closer look at this framework and how it is applied.

Definition • 28 October 2024

What are the different ITIL processes? The complete guide

How can ITIL be used as a framework for structuring and managing your ITSM processes? Discover the benefits and details of the ITIL V2, V3 and V4 processes.

Definition • 20 January 2021

Capacity Planning: the Ultimate Guide

What is capacity planning and how can you use it to best align your human and material resources with the needs of your business? Find the answers in our guide!