Looking for free CRM software? 2025 comparison of 15 REALLY free solutions
Looking for the best free CRM software for your organisation?
Say goodbye to Excel and improve your customer relationship management processes with genuine CRM software.
Among the many tools available, are you thinking of turning to a free solution? Then take a close look at this comparison of the best platforms on the market, adapted to different uses and company sizes. Explore the specific features and strengths of each... and find your future free CRM!
What is free CRM software?
CRM software is a tool used to manage relationships with your customers and prospects. It centralises all the important data, whether it's contact information, exchanges or purchase histories. This gives you a better understanding of who your customers are and how to talk to them.
What about a free CRM? As a general rule, this type of tool incorporates all the basic functionalities for handling sales, customer service and sometimes even marketing.
⚠️ But be careful, free doesn't mean unlimited! You will often have access to limited services, with more advanced options available in paid versions.
There are also open source CRMs that are both free and flexible. But beware of the investment they require in terms of resources and time! Not to mention the costs associated with hosting the solution, updates, etc.
🤩 What are the advantages of opting for a free CRM? You test the solution without risking your wallet. For freelancers, small businesses or start-up projects, it's enough to organise your sales efforts... before switching, why not, to a more accomplished paid version.
Comparison table of the 15 best free CRM software packages in 2025
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Agile CRM
Agile CRM is a solution designed for teams looking to structure their customer management without complicating their working environment. Its positioning is clear: centralise sales, marketing and support processes within a single tool that is both accessible and consistent.
Featuring a streamlined, intuitive interface, this solution makes it easy to access essential information: contact records, history, pipelines, tickets in progress, and so on. So it helps you to be more responsive and your exchanges more fluid.
At the same time, Agile CRM offers more targeted functions such as campaign automation, opportunity tracking and task management. Each module responds to a specific use, without overloading.
All in all, we find its approach effective and pragmatic. Indeed, the tool provides teams with a reliable environment, capable of keeping pace with their changing needs without calling the existing organisation into question.
🤩What are the strengths of Agile CRM?
- all-in-one software, covering the entire customer relationship (from the creation of a marketing scenario from a marketing email to the telephone intervention of a sales rep) ;
- a highly marketing-oriented solution, with lead management, emailing and newsletter creation and sending, etc. ;
- a user interface in the form of an ergonomic visual dashboard;
- advanced analytics and reporting functions.
💰 Why is Agile CRM free?
Agile CRM is free for up to 10 users, with a limited number of functions.
Agile CRM
Bitrix24
Bitrix24 is designed to meet the needs of companies that are tired of having to use multiple tools, and stands out for its ability to unify the working environment: CRM, project management, team communication, automation... everything is integrated.
On the CRM side, you'll find functions for tracking leads, automating sales reminders and structuring the sales pipeline. Your teams will also appreciate the comprehensive collaborative space (messaging, shared diary, etc.), perfect for learning how to work better together.
Note that Bitrix24 also includes an artificial intelligence-based assistant, developed to generate relevant content or sales scenarios for you.
In short, Bitrix24 has everything you need under the bonnet to enable organisations to organise their growth on solid foundations, while maintaining a high level of agility. It's a solution designed for dynamic, multiservice, results-oriented environments... starting with the free version, which is already packed with features!
🤩What are the strengths of Bitrix24?
- a platform for building a powerful customer database ;
- comprehensive sales management and tracking, for improved customer relations and therefore a higher loyalty rate ;
- improved conversion rates thanks to intelligent tools (personalisation of sales stages, automatic distribution of leads, duplicate detection, etc.);
- process and sales automation tools to save your teams time, time they can invest in prospecting.
💰 What makes Bitrix24 a free CRM?
Bitrix24 is free with a limited number of functions.
Bitrix24
CRM cream
Let's take a look at open source software with Crème CRM, a solution developed in France since 2008 by Hybird. Its promise? To guarantee the level of flexibility you need to benefit from a tool that is truly adapted to your business processes.
Based on open-source technologies such as Python and the Django framework, Crème CRM offers a high degree of customisation, whatever your needs or sector of activity. Its interface, while technical, is designed to provide a clear view of business activities, opportunities and customer interactions.
Features include contact management, opportunity management, invoice management and reporting tools. Version 2.5, released in September 2023, introduced a number of enhancements, such as 'explore' mode (for sequential navigation of entities) and improved management of personalised forms.
It should be noted, however, that Crème CRM is aimed at organisations with in-house technical resources capable of managing the installation and maintenance of the system. For those who prefer a turnkey solution, the Crème Vanille package offers a hosted version maintained by the development team.
🤩What are the strengths of Crème CRM?
- a relationship modelling module to sketch the contours of your ecosystem and adapt your sales strategy with relevance ;
- reporting tools designed to measure and improve your sales and marketing performance (dashboard, reports, etc.);
- a CRM that interconnects easily with the software you already use;
- a host of videos to help you get to grips with the platform and make the most of the new features it has to offer.
💰 How is Crème CRM free?
Crème CRM is free software, which means that its use, modification and distribution are authorised without financial compensation.
Crème CRM
Dolibarr
Dolibarr is another open source solution in this comparison. This well-known solution combines CRM and ERP, enabling businesses to centralise their management operations in a modular environment.
Developed in France, the software is based on a lightweight architecture that can be activated in modules according to need: prospecting, invoicing, stock management, projects, tickets or accounting. This approach means that the software can be implemented gradually, with no functional overload.
If we focus on CRM, Dolibarr includes all the services you need: contact management, prospect tracking, sales opportunity management, reminder processing, etc. Each interaction is tracked in a single environment. Every interaction is tracked in a simple, customisable environment, making it easy to manage the sales cycle.
The free version is complete and unlimited, and can be installed locally or used online via a service provider. You remain in control of your data and configuration. What's more, the platform is easy to use, with a clear interface. A serious alternative to traditional SaaS solutions!
🤩What are Dolibarr's strengths?
- the many modules available (contacts, prospect and customer management, invoices, shared diary, emailing, etc.) ;
- regular upgrades to the software, developed to meet your needs as closely as possible;
- the ease of use of the tool, so users can get to grips with it quickly;
- a large community where you can discuss the features and use of the software, so you can exploit it to its full potential.
💰 What makes Dolibarr a free CRM?
Dolibarr, in its version hosted by you, is a free and open source software.
Dolibarr
EngageBay
The EngageBay CRM solution is ideal for small businesses, SMEs and start-ups looking for a tool that brings together their marketing, sales and customer service processes. Rather than multiplying platforms and subscriptions, EngageBay has opted for an all-in-one approach... and that means saving money!
On the CRM side, EngageBay provides users with a suite of collaborative tools covering the entire customer lifecycle. The aim? To enable teams to work in a seamless way, with no loss of information and no gaps between departments. Whether it's automating marketing campaigns, tracking sales opportunities, sending newsletters, scheduling appointments or even chatting with customers live via live chat, everything is brought together in a single dashboard.
The platform also stands out for its flexibility: you can activate only the modules you need (CRM, Marketing, Helpdesk or all at once), depending on the maturity of your business. This adaptability guarantees the scalability of the platform, and therefore its ability to support your growth right through to the end.
With a clear interface, robust features and a generous free package, EngageBay stands out as the ally of choice for structuring your commercial operations, throughout the life of your business.
🤩What are EngageBay's strengths?
- a complete suite combining CRM, marketing, sales and customer support, eliminating the need to use multiple tools ;
- advanced automation features for marketing campaigns and sales processes;
- a customer interaction tracking system;
- a user-friendly, easy-to-learn interface, suitable for non-technical users.
💰 What makes EngageBay a free CRM?
EngageBay is free with a limited number of features and contacts.
EngageBay
EspoCRM
Are you looking for a CRM that combines flexibility, total control over your operations and scalability, while remaining free of charge? Then consider EspoCRM, a solution designed for companies that want to optimise their customer relationship management without having to rely on a SaaS vendor or proprietary solution.
Also open-source, EspoCRM means you can not only take advantage of a high-performance tool, but also customise every aspect of the platform to suit your organisation's specific needs. This CRM is perfectly suited to professionals who want powerful software to manage their contacts, opportunities, sales and even projects.
Another advantage? As with any open source solution, EspoCRM's ability to be deployed on your own servers means you retain absolute control over your data. You can also integrate additional functions or configure modules as your business grows. All without constraints.
Free under AGPLv3 licence, EspoCRM ultimately covers all the essential needs of a good professional CRM. A real alternative to locked-in or restricted solutions, with no need to put your hand in your wallet (too much)!
🤩What are EspoCRM's strengths?
- an open-source solution, so you can fully customise your CRM ;
- integrated project management, which comes in very handy when you need to track the progress of your sales opportunities more closely;
- a clear, fluid interface, so you can get to grips with it quickly;
- a detailed reporting module to monitor your sales performance.
💰 What makes EspoCRM a free CRM?
EspoCRM is free and open source software.
EspoCRM
Freshsales
Freshsales is much more than just a CRM: it's an all-in-one sales platform designed to structure sales processes in a fluid and scalable way. Where many free CRMs are content with an enhanced address book, Freshsales goes further, natively integrating powerful tools such as telephony, emailing, automatic lead scoring and workflow management.
This functional depth makes it an ideal solution for start-ups looking to professionalise their sales approach, right from the early stages of their business.
What's more, thanks to its modular approach, you can put in place a solid sales management system, with indicators, customisable views and clear pipelines that encourage rapid decision-making. Freshsales doesn't just seek to organise information: it actively helps salespeople prioritise their actions, automate secondary tasks and spend more time converting leads.
Designed to evolve with the company, Freshsales promises a structured framework, without rigidity. This tool immediately gives a professional posture to any sales approach, even with limited resources, by laying solid, scalable foundations for the future.
🤩What are the strengths of Freshsales?
- an intuitive, lightweight interface designed to be picked up quickly, with no complex learning curve ;
- a sales pipeline in Kanban mode, ideal for visualising the status of your opportunities at a glance;
- integrated communication channels, including telephony, email and live chat;
- a powerful mobile application, so you can stay up and running even when you're out of the office.
💰 What makes Freshsales a free CRM?
Freshsales is free with a limited number of features, for 3 users.
Freshsales
HubSpot CRM
Also well known in its sector, HubSpot CRM is aimed at businesses that want to structure their business processes using a free, modern and scalable tool.
Designed to support the growth of organisations without weighing down operations, HubSpot CRM shines through the fluidity of the user experience it provides. Its highly intuitive interface lets you centralise all your contacts, transactions and customer exchanges, giving you complete visibility of the sales cycle.
The sales pipeline is fully customisable. You can configure each stage according to your internal organisation and your real needs in terms of tracking interactions. Everything is logged, accessible in just a few clicks, and easily shared between team members.
Another plus: HubSpot CRM is available in SaaS mode, but also offers a powerful mobile application, so you can stay connected even when you're on the move.
All in all, this platform is proving to be a strategic choice for organisations looking for a robust CRM that's easy to deploy, and capable of integrating into a wider marketing and customer service ecosystem.
🤩What are the strengths of HubSpot CRM?
- the high degree of task automation (email sequences, reminders, appointment scheduling, etc.) ;
- frictionless connection to Hub Marketing, Hub Sales and Hub Services software, to increase possibilities in terms of lead generation, sales management, customer service, etc.; ;
- graphical dashboards and customised reports for complete visibility of your sales;
- an easy-to-use CRM with a clear, fluid interface.
💰 Why is HubSport CRM free?
HubSpot CRM is free with a limited number of features, and up to 2 users.
HubSpot CRM
Monday Work Management
Monday Work Management is a complete work management solution, designed to organise, plan and monitor all activity flows within a team. More than just a task management tool, it offers a comprehensive modular structure for mapping all of an organisation's processes: project planning, production monitoring, team collaboration, resource management and customised reporting.
Admittedly, it's not strictly speaking a CRM (unlike Monday CRM, which unfortunately doesn't offer a free plan). But thanks to the flexibility of the tool, it is possible to structure a simple sales follow-up procedure, by customising existing workflows. A great option, then, for companies looking to centralise both their operational processes and part of their customer relations in a single environment.
Monday Work Management is also appreciated for its particularly powerful automation engine: automate recurring tasks, assign responsibilities or send notifications according to predefined criteria.
Finally, let's mention its many integrations (Google Drive, Jira, Microsoft Teams, Slack, etc.) and configurable views, enabling the platform to adapt to almost any type of workflow.
🤩What are the strengths of Monday Work Management?
- advanced project management, with step-by-step planning, milestone creation, task dependency management and Gantt chart visualisation ;
- numerous powerful automations;
- optimised management of resources and workload;
- the ability to accurately measure the time spent on each task to ensure project profitability and adjust schedules.
💰 What makes Monday Work Management a free CRM?
Monday Work Management is free with a limited number of functions and up to 2 users.
monday.com
Notion
Here's Notion, another piece of software that isn't a CRM in itself, but which comes in very handy for professionals looking for a free solution. What we have here is a platform that centralises and organises information within a customisable interface. All with a focus on productivity and flexibility.
Used primarily for project management, database creation and collaborative documentation, Notion stands out for its ability to adapt to a wide variety of use cases, including CRM. Thanks to its fully modular database functions, it can easily become an effective customer management tool, even in the free version.
For example, you can structure customer files, sales pipelines or communication follow-ups according to your internal processes. Take advantage of the different views (table, kanban, calendar, list) and get a simple and fluid reading of the essential data.
What's more, Notion encourages real-time collaborative working, making interactions between team members more dynamic. A true digital Swiss Army Knife that will become a powerful ally in managing your customer relations!
🤩What are Notion's strong points?
- the creation of databases aligned with your business processes, with table, gallery or calendar views ;
- connecting Notion to other tools via native integrations or third-party services ;
- numerous real-time collaboration tools;
- multi-platform accessibility, on computer, tablet or smartphone.
💰 How is Notion a free CRM?
Notion is free with a limited number of functionalities.
Notion
SuiteCRM
SuiteCRM has been developed from the latest open source version of SugarCRM, and is positioned as a robust alternative to proprietary software. Thanks to its modular architecture, you can activate only the functions you need, and benefit from a streamlined interface tailored to the specific needs of your organisation.
Its modules include contact management, opportunity management, quotation management, invoice management and reporting tools. Version 8.8, released in November 2024, has introduced a number of enhancements. These include two-factor authentication and a redesigned user interface to optimise your performance.
However, like other open-source solutions, SuiteCRM is best suited to organisations with in-house technical resources capable of handling the installation and maintenance of the system. For those who prefer a turnkey solution, SuiteAssured offers a hosted version maintained by the development team.
In the end, turn to SuiteCRM if you're looking for a free CRM, but above all software that promises total control over your data and processes.
🤩What are SuiteCRM's strong points?
- help with installation and getting to grips with the software from a very active community of users, who regularly enhance the tool's features ;
- the integration of a project management solution;
- dedicated features for creating email campaigns;
- a clear, uncluttered interface, enabling you to detect relevant information in the database at a glance, easily spot opportunities and better manage your prospects and customers.
💰 What makes SuiteCRM a free CRM?
SuiteCRM, in its self-hosted version, is free and open source software.
SuiteCRM
Trello
You've probably already heard of Trello, a super-easy-to-use visual task management platform. Although originally designed for project management, Trello can be transformed into an effective CRM tool, even in its free version.
All you need to do is create customised boards to track interactions with your customers, manage your prospects and organise your sales pipelines. Each Trello board can represent a customer or an opportunity, and will be populated with detailed information such as contact details, stages in the sales process and communication notes.
Labels, due dates and checklists come in handy for prioritising tasks and tracking progress. What's more, the software offers predefined templates, such as the CRM Pipeline, to make it easier to set up a customer relationship management system quickly.
All in all, Trello is positioned as an accessible and flexible alternative to traditional CRM solutions, perfectly suited to the self-employed or very small businesses.
🤩What are Trello's strong points?
- the creation of columns representing the different stages in the sales process, from prospecting to closing .
- total flexibility, so you can adapt the tool to each of your processes;
- collaborative management of sales procedures, with the addition of comments;
- a high degree of automation.
💰 What makes Trello a free CRM?
Trello is free with a limited number of boards per workspace.
Trello
Vtiger
Vtiger CRM stands out for its unified approach: a single tool to connect sales, marketing and customer service teams around a common database. The aim? Provide a 360° view of the customer, in real time, to align the efforts of each department and improve the end-to-end customer experience.
The free version already offers a solid functional base: contact management, sales pipeline, emails, support tickets and dynamic dashboards. The fluid, responsive interface makes it easy to navigate between modules, while keeping key information just a click away.
Vtiger also relies on contextual intelligence. For example, this CRM automatically suggests tasks to be carried out, alerts you to opportunities to follow up and prioritises actions according to customer behaviour. A real co-pilot for your teams!
Available in the cloud or as a self-hosted open source solution , Vtiger CRM will adapt to your security and customisation requirements. It's therefore an ideal tool for organisations looking for software that's both collaborative and focused on operational efficiency.
🤩What are Vtiger's strengths?
- unified customer data for a 360° view and understanding ;
- a marketing automation module to attract more leads, engage them with greater relevance and, ultimately, convert them into customers;
- a dashboard for tracking opportunities, sales and performance;
- a platform available in several languages (French, English, German, Italian and Portuguese).
💰 What makes Vtiger a free CRM?
Vtiger is free with a limited number of functions and up to 10 users.
Vtiger CRM
Webmecanik Pipeline
Developed for SMEs and VSEs, Webmecanik Pipeline is a free CRM that will appeal to sales teams looking for greater efficiency without complexity. From the free version onwards, you can take advantage of all the essentials, including a history of exchanges and rigorous monitoring of your activities.
Designed to support prospecting right from the start, it centralises all your key information: contacts, companies, opportunities, tasks and documents. And thanks to its intuitive interface, you can view the progress of deals in the pipeline in real time. You'll never miss another opportunity!
What's more, each user has access to a clear dashboard, incorporating relevant indicators, so you can structure your sales processes as effectively as possible and intelligently manage your strategy. Its other strong point? It's a solution hosted in France, fully compliant with the RGPD, as well as with data sovereignty requirements.
In short, if you're looking for software that puts the emphasis on simplicity, without compromising your commercial rigour and performance ambitions, we'd advise you to turn to Webmecanik Pipeline.
🤩What are the strengths of Webmecanik Pipeline?
- very easy to get to grips with and a user-friendly interface make it efficient and enjoyable for its users ;
- the creation of customer or prospect files, which centralise data ;
- customisable dashboards providing a high level of visibility on the business in progress within the sales team;
- the creation of automated sales and marketing campaigns by coupling the CRM with Webmecanik Automation software.
💰 How is Webmecanik a free CRM?
Webmecanik is free with a limited number of functions, up to 2 users and 1000 contacts.
Webmecanik Pipeline - CRM
Zoho CRM
Zoho CRM is aimed at small organisations that want to lay the foundations for clear, efficient and scalable sales management. In its free version, it already offers the essentials: management of leads, contacts, transactions and account tracking. A handy tool for optimising your sales prospecting at the start of your business!
The real strength of Zoho CRM lies in its unified view of the customer cycle. Every interaction is recorded, every opportunity is tracked, and every piece of data is just a click away. In short, you have all the visibility you need to effectively manage your processes and never miss a sale.
At the same time, the tool integrates automation functions. No more time-consuming tasks, as the software takes care of reminders, assignments and notifications. And that frees up a lot of time to invest in your strategy and your sales relationship.
In terms of analysis, the solution includes intuitive dashboards that give you an instant overview of your performance.
Finally, Zoho CRM is built on a solid cloud infrastructure that is accessible from anywhere, secure and scalable. The extensive, integrated Zoho ecosystem enables CRM to be connected to email, marketing and even billing.
🤩What are the strengths of Zoho CRM?
- a high degree of customisation of the tool (from buttons, to modules, via fields, tabs, to be displayed or hidden, and templates) ;
- a wide range of integration options, in particular with Zoho One, Microsoft Office 365 and Google Suite to synchronise your contacts and data;
- a wealth of features, including artificial sales assistance to forecast your sales;
- a native mobile app for anytime, anywhere access.
💰 Why is Zoho CRM free?
Zoho CRM is free with a limited number of features and up to 3 users.
Zoho CRM
Finally, how do you choose your free CRM software?
Choosing your free CRM software should not be done lightly!
With so many solutions available on the market, it's best to consider all the selection criteria.
👉 Here are a few steps to follow.
1. Define your specific needs
Start by listing the features you absolutely need.
Do you simply want to manage contacts, track your sales or automate certain marketing tasks?
Given that the scope of free solutions is often limited, it's best to know exactly what you're looking for.
2. Think "ease of use
Software that is too complex risks becoming a burden for your team.
So opt for a CRM with an intuitive interface if you plan to use it quickly, without lengthy prior training. It should be accessible to everyone, even those who are not technology experts.
☝️ Beware of open source software, which can be a real "gas factory" for novice users.
3. Check compatibility with your existing tools
Make sure that the CRM integrates easily with your other tools, such as your email system, social networks or project management platform.
A unified working environment greatly simplifies the management of your data and saves you precious time.
4. Think about the scalability of your free CRM
Even if you start with a free CRM, your needs are likely to evolve (especially if your business grows... and we hope you do!).
That's why we advise you to check that the software you choose offers the option of upgrading to a paid version if you need more functionality and greater data management capacity.
5. Read user reviews
Finally, check out the feedback from other users.
Forums and review sites will give you a clearer idea of the software's reliability and weaknesses.
To sum up, the choice of your free CRM depends on your priorities, ease of use and the possibility of upgrading to a more robust solution. Don't overlook these criteria if you want to avoid unpleasant surprises 😉
Currently Editorial Manager, Jennifer Montérémal joined the Appvizer team in 2019. Since then, she's been putting her expertise in web copywriting, copywriting and SEO optimisation to work for the company, with her sights set on reader satisfaction 😀 !
A medievalist by training, Jennifer took a short break from fortified castles and other manuscripts to discover her passion for content marketing. She took away from her studies the skills expected of a good copywriter: understanding and analysing the subject, conveying the information, with a real mastery of the pen (without systematically resorting to a certain AI 🤫).
An anecdote about Jennifer? She stood out at Appvizer for her karaoke skills and her boundless knowledge of musical dreck 🎤.