Sales & Customer Management Software

This call centre software offers an array of features essential for optimising customer interactions. With advanced call routing capabilities, it ensures that incoming calls are directed to the most skilled agents available. Real-time analytics provide insights into call performance, enabling managers to monitor and improve service quality. Additionally, detailed agent performance tracking helps in identifying training needs and boosting overall productivity, making it a comprehensive solution for any call centre operation.

Pipeline CRM offers a comprehensive suite of tools designed to streamline the sales process. With intuitive pipeline management, users can visualise their sales stages to monitor progress effectively. Real-time analytics enable data-driven decision-making by providing valuable insights into performance metrics. Additionally, automated task tracking ensures that every member stays on top of their responsibilities, enhancing overall team collaboration and efficiency in achieving sales targets.

Fidiz offers a comprehensive suite of tools designed to elevate customer loyalty through targeted rewards and personalised promotional campaigns. With its seamless integration capabilities across various platforms, businesses can easily implement loyalty programmes that resonate with their customers. The software allows for advanced analytics to track engagement and measure the effectiveness of promotional efforts, ensuring that engagement strategies are continually refined for optimal results.

Salesably offers a comprehensive suite of features designed to streamline sales processes. With advanced lead management capabilities, teams can track prospects efficiently while powerful analytics provide insights into performance. Collaboration tools foster effective communication among team members, ensuring that everyone is aligned in their efforts. This combination of features enhances overall productivity and significantly improves customer engagement, making it easier to close deals faster.

Datablist offers a comprehensive lead management solution designed to enhance efficiency. Key features include intuitive lead tracking that allows users to monitor engagement progress effortlessly, automation tools for follow-ups that ensure timely communication, and detailed analytics to assess campaign performance. Integration capabilities with popular CRM systems facilitate seamless data transfer and consistency across platforms, making it an ideal choice for teams looking to optimise their sales processes.

Vdcloud offers a comprehensive solution for call centre operations, featuring state-of-the-art analytics to track performance metrics, robust automated workflows that enhance productivity, and seamless integration with CRM systems to provide a unified customer experience.

Wethos revolutionises proposal management by offering a comprehensive suite of tools designed to enhance productivity. Its customisable templates simplify the proposal creation process, enabling users to maintain brand consistency while saving time. Real-time collaboration features allow multiple stakeholders to contribute seamlessly, ensuring smooth teamwork. Additionally, integrated budgeting tools facilitate accurate financial forecasting, paving the way for effective project management and delivery.

OKI-TOKI: Call Center Software offers advanced call routing capabilities to ensure customers reach the right agent quickly. Real-time analytics provide valuable insights into performance metrics, enabling better decision-making. With robust multi-channel support, users can manage interactions across various platforms seamlessly, improving overall customer engagement and satisfaction. The software is designed to streamline operations, enhance team collaboration, and ultimately boost productivity in contact centre environments.

Infra-struktur offers a comprehensive suite of tools designed to optimise customer relationship management. Key features include intuitive contact management for easy client access, robust sales tracking to monitor the sales pipeline effectively, and powerful analytics to derive actionable insights from customer data. These functionalities not only enhance client relationships but also improve team collaboration and overall efficiency in managing customer experiences.

Plateforme Taqt offers an extensive toolkit for businesses aiming to improve customer satisfaction. Key features include real-time feedback collection, in-depth analytics, and intuitive reporting tools. With its user-friendly interface, organisations can easily track customer sentiment, identify pain points, and implement data-driven enhancements. This software empowers teams to make informed decisions that boost loyalty and engagement, ensuring a holistic approach to understanding customer experiences.

Benefits of Plateforme Taqt

Real-Time Satisfaction Assessment

Complete Transparency of Interventions

Custom Alerts via Email or Text

Sypher is a powerful predictive lead scoring tool designed to enhance sales teams' efficiency. By leveraging advanced algorithms, it assesses and ranks leads based on their likelihood to convert. This allows users to focus on high-potential opportunities. The software also automates follow-up tasks, enabling streamlined communication with prospects. With its insightful analytics and real-time updates, Sypher empowers businesses to optimise their sales strategies and significantly increase conversion rates.

Benefits of Sypher

Intelligent lead prioritization

Automated lead nurturing

Personalized Next Best Actions

Addvocate AI revolutionises the sales process by enhancing productivity through advanced analytics that provide actionable insights. Tailored training modules cater to diverse learning needs, ensuring that teams grasp essential sales strategies effectively. Furthermore, seamless integration with existing CRM systems allows for a smooth transition and enhances overall workflow, making it an ideal solution for businesses looking to optimise their sales enablement efforts.

VoxoLib enhances customer engagement through a suite of powerful features such as live chat support, personalised messaging capabilities, and comprehensive analytics. These tools allow businesses to connect with customers in real-time, delivering tailored experiences based on individual preferences and behaviours. The advanced analytical tools help in understanding customer trends, enabling the formulation of targeted strategies that increase satisfaction and retention rates.

Gong is a powerful tool designed to elevate sales performance by leveraging advanced call analysis technology. It allows for comprehensive deal tracking, enabling sales teams to monitor progress in real time. Additionally, its robust reporting features provide insights that help identify critical opportunities and areas needing improvement, ultimately facilitating data-driven decisions that can enhance overall sales strategies and efficiency.

Vivantio provides a comprehensive suite of features including robust ticketing systems, detailed knowledge management solutions, automated workflows, and insightful reporting tools. These functionalities enable teams to streamline their customer support processes, improve response times, and enhance overall customer satisfaction. With an intuitive interface and insightful analytics, it supports organisations in delivering exceptional service while optimising operational efficiency.

Benefits of Vivantio

No-code configuration

Concurrent licences

Personal, in-house customer care

Front is a comprehensive platform designed specifically for managing customer communication efficiently. It offers features such as shared inboxes for seamless team collaboration, integrated collaboration tools that allow team members to work together on inquiries, and automated workflows to streamline responses. With intuitive analytics tools, it also provides insights into team performance and customer interactions, ensuring that businesses can enhance their customer service experience effectively.

Tenderbolt AI elevates proposal management by offering user-friendly templates that simplify the creation process, ensuring consistency and professionalism. The software enables teams to collaborate seamlessly, providing real-time feedback and version control to avoid any miscommunication. With centralised management features, users can easily organise and track proposals, allowing for increased efficiency and a higher success rate in winning bids. Its robust analytics tools further assist in assessing the effectiveness of proposals.

Get Easy Software offers a comprehensive suite of features that elevate customer experience management. Its seamless integration capabilities allow businesses to incorporate the software into their existing framework effortlessly. Real-time feedback tools enable organisations to gather insights swiftly, while advanced analytics help in understanding customer behaviours and trends. These functionalities are designed to facilitate improved service delivery and foster enhanced customer engagement, ensuring a more responsive approach to client needs.

Cross CX is a comprehensive customer experience software designed to elevate interactions through insightful analytics and reporting tools. It enables personalised communication strategies and supports multiple channels, ensuring seamless engagement across all touchpoints. By leveraging data-driven insights, organisations can better understand customer needs, streamline feedback processes, and foster long-lasting relationships that enhance overall satisfaction.

SAAS First offers a robust platform designed to streamline customer support operations. With features such as a dynamic ticketing system, real-time live chat, and comprehensive analytics, it allows businesses to manage and respond to customer inquiries effectively. The software not only improves service efficiency but also enhances customer satisfaction by providing insights into interactions. This ensures teams can optimise their support strategies based on data-driven decisions.